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Danielle's avatar
Danielle K Community Member

I didn't receive a text message verification code

**Edited to Update - this thread has been closed from further replies due to its size.**

 

 

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

2,981 REPLIES 2,981
Aleksandar's avatar
Aleksandar D Community Manager

Hi Seona,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
Tom's avatar
Tom M Community Member

Hi Aleksander I'm trying to get the 5 digit verification code sent to my phone without any luck - I've been round the website looking for a way to resolve the problem. Can you please get one of the agents to contact me please? The whole process seems ridiculous!

 

Thanks,

Tom

Goran's avatar
Goran V Retired Team Member

Hi Tom,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification code. Thank you.

~ Goran
Upwork
Md Nazmul Hasan's avatar
Md Nazmul Hasan D Community Member

I am attempting to verify my phone number, but I am not receiving the code. Could you please help me?
Bojan's avatar
Bojan S Community Manager

Hi Md Nazmul Hasan,

 

I checked this for you and it looks like your phone verification has been enabled and no additional verification was requested. Feel free to reach back to us if you still need any assistance, we're here to help.

 

Thank you!

~ Bojan
Upwork
Md Nazmul Hasan's avatar
Md Nazmul Hasan D Community Member

Yes. It is verified now. Actually I got the verification code after this post.

Thank you.
Ethan's avatar
Ethan J Community Member

I'm having the same issue as OP. Can you help?

Bojan's avatar
Bojan S Community Manager

Hi Ethan,

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

 

Thank you!

~ Bojan
Upwork
Piyush's avatar
Piyush P Community Member

Hi, 

My mobile number is associate with other account, because of this i cannot compete my two step security verification in phone

 

Can give the link of that account so i can contact the concern person.

It may be accosciate with this agency - https://www.upwork.com/agencies/~019b53910364fbc582

 

Thanks

Piyush

Joanne's avatar
Joanne P Retired Team Member

Hi Piyush,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
James's avatar
James P Community Member

I'm trying to set up my Upwork profile but can't get past the phone number verification stage. Every time I click to verify, nothing happens.

Bojan's avatar
Bojan S Community Manager

Hi James,

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

 

Thank you!

~ Bojan
Upwork
Eleazar's avatar
Eleazar C Community Member

Hello, I began working on my profile a while back, but never came back to this until recently. I have been attempting to complete the 'create profile' prompts, but when I attempt to continue onto the next prompt "set security phone number" it is not letting me enter my new phone number. Each time I attempt to add my new phone number, it deletes this and my old phone number appears with the message "You failed to verify this phone number. Please provide a different number."

 

**Edited for community guidelines**

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Eleazar.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

~ Bojan
Upwork
Scott's avatar
Scott M Community Member

It never sends me a text or a code, please fix so I can setup an account
Bojan's avatar
Bojan S Community Manager

Hi Scott,

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

 

Thank you.

~ Bojan
Upwork
Joshua's avatar
Joshua B Community Member

Same, could I please have some help as well?

Joanne's avatar
Joanne P Retired Team Member

Hi Joshua,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
Liliana's avatar
Liliana V Community Member

I’ve tried 3 different browsers and none of them have sent me a verification code via text for my phone number. Is there something I’m doing wrong?
Katherine's avatar
Katherine H Community Member

I created an account here years ago, but when I tried to log in with the email I used back then, it didn't pull up an account. So, I started a new account, only to find that my phone number is still associated with a previous account that I am unable to access. Is it possible to close the previous account, or to reinstate it fully so I can log in and update it?

Shahariar's avatar
Shahariar K Community Member

You may contact Upwork support they are very helpful, They can give you the best solution.

Joanne's avatar
Joanne P Retired Team Member

Hi Katherine,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
Mara Roxana's avatar
Mara Roxana Z Community Member

Hi! I am having the same issue

Beth's avatar
Beth D Community Member

I tried creating and Upwork profile, but I didn't receive the security code message on my phone.

Bojan's avatar
Bojan S Community Manager

Hi Beth,

 

It looks like you were able to successfully verify your phone number. Feel free to reach back to us if you still need any assistance. 

 

Thank you!

~ Bojan
Upwork