I didn't receive a text message verification code

[#1]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[#2]

Hi Seona,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[#3]

Hi Aleksander I'm trying to get the 5 digit verification code sent to my phone without any luck - I've been round the website looking for a way to resolve the problem. Can you please get one of the agents to contact me please? The whole process seems ridiculous!

Thanks,

Tom

[#4]

Hi Tom,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification code. Thank you.

[#5]

I am attempting to verify my phone number, but I am not receiving the code. Could you please help me?

[#6]

Hi Md Nazmul Hasan,

I checked this for you and it looks like your phone verification has been enabled and no additional verification was requested. Feel free to reach back to us if you still need any assistance, we're here to help.

Thank you!

[#7]

Yes. It is verified now. Actually I got the verification code after this post.

Thank you.

[#8]

I'm having the same issue as OP. Can you help?

[#9]

Hi Ethan,

One of our team members will reach out to you directly to assist you with your phone verification process. 

Thank you!

[#10]

Hi, 

My mobile number is associate with other account, because of this i cannot compete my two step security verification in phone

Can give the link of that account so i can contact the concern person.

It may be accosciate with this agency - https://www.upwork.com/agencies/~019b53910364fbc582

Thanks

Piyush

[#11]

Hi Piyush,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

[#12]

I'm trying to set up my Upwork profile but can't get past the phone number verification stage. Every time I click to verify, nothing happens.

[#13]

Hi James,

One of our team members will reach out to you directly to assist you with your phone verification process. 

Thank you!

[#14]

Hello, I began working on my profile a while back, but never came back to this until recently. I have been attempting to complete the 'create profile' prompts, but when I attempt to continue onto the next prompt "set security phone number" it is not letting me enter my new phone number. Each time I attempt to add my new phone number, it deletes this and my old phone number appears with the message "You failed to verify this phone number. Please provide a different number."

**Edited for community guidelines**

[#15]

Thank you for reaching out to us, Eleazar.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[#16]

It never sends me a text or a code, please fix so I can setup an account

[#17]

Hi Scott,

One of our team members will reach out to you directly to assist you with your phone verification process. 

Thank you.

[#18]

Same, could I please have some help as well?

[#19]

Hi Joshua,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[#20]

I’ve tried 3 different browsers and none of them have sent me a verification code via text for my phone number. Is there something I’m doing wrong?

[#21]

I created an account here years ago, but when I tried to log in with the email I used back then, it didn't pull up an account. So, I started a new account, only to find that my phone number is still associated with a previous account that I am unable to access. Is it possible to close the previous account, or to reinstate it fully so I can log in and update it?

[#22]

You may contact Upwork support they are very helpful, They can give you the best solution.

[#23]

Hi Katherine,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

[#24]

Hi! I am having the same issue

[#25]

I tried creating and Upwork profile, but I didn't receive the security code message on my phone.

[#26]

Hi Beth,

It looks like you were able to successfully verify your phone number. Feel free to reach back to us if you still need any assistance. 

Thank you!