I didn't receive a text message verification code

[danielle_kress]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[cori_r]

When I log in, I'm asked to enter my phone number, but I recieve an error that my phone number is being used by another account. I'm logging in with my usual UpWork email and password. How can I change my settings? Reset my account? Delete a duplicate account?

**Edited for community guidelines**

[BojanS]

Hi Cori,

Please be reminded that Upwork does not allow users to have multiple accounts. Could you please click on my name and send me a PM with a username and email address of the account you're referring to. I'll check that for you and assist you accordingly.

Thank you.

[r_alexandre]

New to Upwork and already super frustrated. I can't verify the account because Upwork web site will not send verification code text. Can not resolve the issue in the "community" chatbot or in their online content and NO CONTACT number or email. I wasted 2 hours of my time and probably will choose an alternate site because this is my first experience.  Verry frustrated.

[AleksandarD]

Hi Renee,

I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

Thank you.

[cmv112]

Hi, there's a problem verifying my phone number. It said I would receive a message but I never received it. Now it says there's a mistake and I should contact support for help.

Thanks in advice for your help,

Carlos.

**Edited for community guidelines**

[BojanS]

Hi Carlos Augusto,

One of our team members will reach out to you directly via a support ticket to assist you with your request.

Thank you!

[deven_pearson]

I am having the same verification issue when trying to set up a new account. Perhaps its time for a new text verification solution. 

[BojanS]

Hi Deven,

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us. 

[gonca-kilavuz]

Hi, 

I'm trying to verification my phone number. But it says I have another account, but can't log in to that account. I don't know what to do.

Thanks.

[JoanneP]

Hi Gonca,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

[c58c2f4f]

Same problem. Mobile network was down and I didn't realize it. No codes were received until four hours later when I had already been told that my phone number had not been verified.

[BojanS]

Hi Anita,

One of our team members will reach out to you directly to assist you with your phone verification process. 

Thank you!

[c58c2f4f]

Thank you!

[ac2b377c]

I have a client account, I was trying to make a freelancer one. When I get to the end of setting it up it says the phone number is already associated with another account. I'm not sure if it's because of an old account or if it's the client account. Is there anyway support could just send an email to account with the associated phone number.

[BojanS]

Hi Joseph,

Please be reminded that Upwork does not allow users to have multiple freelancer accounts. Could you please click on my name and send me a PM with more information about your old account. I'll check that for you and assist you accordingly.

Thank you.

[hbcooper]

Hi! I am creating my profile, but have gotten stuck at the phone number verification step. When I enter a phone number and click the button to verify and continue, nothing happens. Any guidance? I am using Chrome on a Macbook.

[BojanS]

Hi Heather,

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us. 

[haseltonk]

I have the same issue, I can't get a verification code to be sent to me through the app or website.

[JoanneP]

Hi Keith,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[8d954a9a]

Please help! Everything in the subject line 🙂

[JoanneP]

Hi Celeste,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

[ttodorova08]

Hi, I can’t verify my phone number. When I type it in and clicked on verify and gives me that couldn’t. Any help?

[AleksandarD]

Hi Tatyana,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[pselvi09]

Hi, My name is Selvi Ponniahpillai. I created an account with Upwork and my account id is pselvi09. I am trying to update my profile and unable to verify the phone number. I get an error indicating that that phone number is already used b another account. But this is my phone number for the last 7 years. I think there is a conflict with Odesk profile when I created that long time ago and now that Odesk is upwork, upwork profile is conflicting with Odesk profile. Can you please resolve this issue as its blocking me from posting y profile to find opportunities. Thanks ! 

[BojanS]

Thank you for reaching out to us, Selvi.

One of our team members will reach out to you directly to assist you with your phone verification process.