Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Jun 15, 2020 12:22:54 PM Edited Jun 15, 2020 02:09:27 PM by Bojan S
When I log in, I'm asked to enter my phone number, but I recieve an error that my phone number is being used by another account. I'm logging in with my usual UpWork email and password. How can I change my settings? Reset my account? Delete a duplicate account?
**Edited for community guidelines**
Jun 15, 2020 02:11:15 PM by Bojan S
Hi Cori,
Please be reminded that Upwork does not allow users to have multiple accounts. Could you please click on my name and send me a PM with a username and email address of the account you're referring to. I'll check that for you and assist you accordingly.
Thank you.
Jun 15, 2020 04:11:59 PM by Renee A
New to Upwork and already super frustrated. I can't verify the account because Upwork web site will not send verification code text. Can not resolve the issue in the "community" chatbot or in their online content and NO CONTACT number or email. I wasted 2 hours of my time and probably will choose an alternate site because this is my first experience. Verry frustrated.
Jun 15, 2020 05:24:40 PM by AleksandarD A
Hi Renee,
I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Thank you.
Jun 16, 2020 10:43:47 AM Edited Jun 16, 2020 12:16:09 PM by Bojan S
Hi, there's a problem verifying my phone number. It said I would receive a message but I never received it. Now it says there's a mistake and I should contact support for help.
Thanks in advice for your help,
Carlos.
**Edited for community guidelines**
Jun 16, 2020 12:20:28 PM by Bojan S
Hi Carlos Augusto,
One of our team members will reach out to you directly via a support ticket to assist you with your request.
Thank you!
Jun 16, 2020 01:00:56 PM by Deven P
I am having the same verification issue when trying to set up a new account. Perhaps its time for a new text verification solution.
Jun 16, 2020 02:34:54 PM by Bojan S
Hi Deven,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Jun 16, 2020 05:09:25 PM by Gonca K
Hi,
I'm trying to verification my phone number. But it says I have another account, but can't log in to that account. I don't know what to do.
Thanks.
Jun 16, 2020 08:53:28 PM by Joanne P
Hi Gonca,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jun 17, 2020 11:35:21 AM by Anita T
Same problem. Mobile network was down and I didn't realize it. No codes were received until four hours later when I had already been told that my phone number had not been verified.
Jun 17, 2020 01:34:32 PM by Bojan S
Hi Anita,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you!
Jun 17, 2020 10:11:00 AM by Joseph M
I have a client account, I was trying to make a freelancer one. When I get to the end of setting it up it says the phone number is already associated with another account. I'm not sure if it's because of an old account or if it's the client account. Is there anyway support could just send an email to account with the associated phone number.
Jun 17, 2020 01:33:19 PM by Bojan S
Hi Joseph,
Please be reminded that Upwork does not allow users to have multiple freelancer accounts. Could you please click on my name and send me a PM with more information about your old account. I'll check that for you and assist you accordingly.
Thank you.
Jun 17, 2020 10:27:44 AM by Heather B
Hi! I am creating my profile, but have gotten stuck at the phone number verification step. When I enter a phone number and click the button to verify and continue, nothing happens. Any guidance? I am using Chrome on a Macbook.
Jun 17, 2020 02:04:24 PM by Bojan S
Hi Heather,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Jun 17, 2020 08:32:15 PM by Keith H
Jun 17, 2020 10:53:03 PM by Joanne P
Hi Keith,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jun 21, 2020 05:13:03 PM by Joanne P
Hi Celeste,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jun 22, 2020 06:27:01 PM by Tatyana T
Jun 22, 2020 07:35:26 PM by AleksandarD A
Hi Tatyana,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 24, 2020 08:24:42 AM by Selvi P
Hi, My name is Selvi Ponniahpillai. I created an account with Upwork and my account id is pselvi09. I am trying to update my profile and unable to verify the phone number. I get an error indicating that that phone number is already used b another account. But this is my phone number for the last 7 years. I think there is a conflict with Odesk profile when I created that long time ago and now that Odesk is upwork, upwork profile is conflicting with Odesk profile. Can you please resolve this issue as its blocking me from posting y profile to find opportunities. Thanks !
Jun 24, 2020 09:28:59 AM by Bojan S
Thank you for reaching out to us, Selvi.
One of our team members will reach out to you directly to assist you with your phone verification process.