Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Jun 24, 2020 04:31:29 PM by Luis F
Help please,
I'm trying to create my professional profile but I couldn't because I don't have a US phone number, actually I've registered an LLC business in the country but don't have a phone number because I'm based outside. What can I do?
Thanks in advance.
Jun 24, 2020 06:15:44 PM by Mohammed G
If you're based outside the US, you should set your location to the country you actually live in.
Jun 24, 2020 09:48:44 PM by Martina P
Luis F wrote:Help please,
I'm trying to create my professional profile but I couldn't because I don't have a US phone number, actually I've registered an LLC business in the country but don't have a phone number because I'm based outside. What can I do?
Thanks in advance.
You want those nice US-only jobs, right? Many people do. But if you don't actually live in the US, you are unable to access them. If you state your country incorrectly, upwork has ways of finding that out, and they will not be pleased.
Jun 26, 2020 11:23:27 PM by Jin C
Need to delete my first Upwork account (Gmail) as:
1. Google login does not work.
2. My new account needs to verify phone number, but due to it being linked to my Gmail account, it cannot be verified.
Jun 27, 2020 01:47:47 AM by AleksandarD A
Hi Jin,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 27, 2020 06:48:45 PM by Chen X
After I clicked "continue" button on creating the file page, I was asked to enter my phone number for security.
However, it showed "You failed to verify this phone number. Please provide a different number.".
It is the only number I have. I don't know how to deal with this problem. There is not an alternative of confirmation, like email, or security questions.
Jun 27, 2020 10:37:58 PM by AleksandarD A
Hi Chen,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 30, 2020 04:58:18 PM by Sarah S
Hi there,
I am trying to submit proposals and it says that my phone number is either wrong or associated with another account. I do not have another account and I really need to be submitting proposals.
Jun 30, 2020 10:34:01 PM by Joanne P
Hi Sarah,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jul 2, 2020 09:22:17 AM by Bojan S
Thank you for reaching out to us, Deepa.
One of our team members will reach out to you directly to assist you with your phone verification process.
Jul 6, 2020 10:00:23 AM Edited Jul 6, 2020 12:19:08 PM by Bojan S
Hello,
Brand-new to Upwork, and while setting up my information, I have not received a text with a phone verification code.
Could someone please help me with this issue?
Thanks,
Walter
**Edited for community guidelines**
Jul 6, 2020 12:21:14 PM by Bojan S
Hi Walter,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Jul 7, 2020 11:23:13 AM by Nicole H
Hello,
I tried to verify my phone number for my new Upwork account, however I was unable to because the same number is attached to an old account I never even submitted. Would someone be able to offer some assistance? Thank you so much!
Nicki
Jul 7, 2020 12:48:42 PM by Bojan S
Hi Nicole,
Please be reminded that Upwork does not allow users to have multiple freelancer accounts. Please click on my name and send me a PM with more information about the previous account you're referring to. I'll check that for you and assist you accordingly.
Thank you.
Jul 10, 2020 10:38:44 PM by Antisia M
Hello,
I've tried to verify my phone number but since yesterday morning didn't receive any verification code therefore it is impossible to submit proposals for jobs. Hope you can help. Thanks in advance
Jul 10, 2020 11:48:24 PM by AleksandarD A
Hi Antisia,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Thank you.
Jul 15, 2020 06:07:00 PM by Joanne P
Hi Alexandria,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jul 15, 2020 03:26:51 PM by Alexandria H
I cannot create my account because the verificaiton code is not sending to me.
Jul 15, 2020 07:44:40 PM by Muhammad E
Hello There
I hope you are saved and well.
I have traveled from Saudi Arabia to Egypt and I want to change my phone number. text message verification has been sent to the Saudi number phone. I tried to change the number, but it also sends activation to the Saudi number and I am currently in Egypt.
Can you help me to change my phone number?
Thank you.
Jul 15, 2020 11:20:45 PM by Joanne P
Hi Muhammad,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jul 16, 2020 03:45:09 PM by Rora O
Jul 16, 2020 04:17:37 PM by Joanne P
Hi Rora,
One of our team members will reach out and assist you directly via a support ticket. Thank you!