I didn't receive a text message verification code

[#1]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[#2]

Hello there

I've got the same problem. Living in the UK, but got an Italian phone number atm so cannot verify my profile. Can you please assist with that?

[#3]

Hi Sabrina,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[#4]

Hi, 

When I am entering my phone number "for verification purposes" it says that this number is being used by another account. This is the only number that I have and I would like some help, please. 

Much appreciated!

[#5]

Hi Sofi,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[#6]

Cannot verify the phone number.  Please help with the issue

[#7]

Hi Kirill,

One of our team members will reach out to you directly to assist you with your phone verification process. 

Thank you for reaching out to us. 

[#8]

The inputed phone number on my upwork is not working anymore and I plan on changing my current number on upwork but I can't verify my account when getting on the verify page as it sends a code on the number that's not working anymore. Is there any other way to verify my account? E-mail address perhaps?

[#9]

Hi Ally,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[#10]

Hi friends! 

I'd appreciate your advice assistance. I tried to withdraw my available funds just today and I am asked for a code from my old mobile phone (which I lost). I tried updating my settings but the moment I clicked on settings, I am still asked for a code sent to the same old number. 

Thank you.

Sincerely,

Kristine

[#11]

Hi Kristine,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[#12]

Hi, 

My phone can't receive text messages. Because of this, I can't enter security code to submit my profile for approval. Can someone help me please?

Thanks,

Mike B.

[#13]

Thank you for reaching out to us, Michael.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[#14]

I have never used this before. This is my first time. I went to type in my phone number and it said that someone is already using my number for an account

[#15]

Hi Jacaria,

Please be reminded that Upwork does not allow users to have multiple freelancer accounts. Could you please click on my name and send me a PM with more information about your request. I'll check that for you and assist you accordingly.

[#16]

I want to update my old phone number with new one as I don't have that number now. I updated in settings>contact info> phone number. But when a place a proposal it sends a message in my old number and when I wanted to change there it said too many attempts. Can you guys fix this out

[#17]

Hi Shihab,

One of our team members will reach out to you directly to assist you with your request.

Thank you for reaching out to us. 

[#18]

Hi I have a problem with my upwork account.

I was in Philippines before I made this upwork account and use my phone number which is a PH Phone number before, now my problem. I moved in US and live here already and I want to login using upwork app but they ask for code which they sent to my phone number in philippines. Anyone had the same problem? How to fix this.

Any comment/suggestion would be appreciated.  

[#19]

Hi Irvin,

We'll have one of our agents reach out to you directly to assist you with updating your phone number. 

Thank you for reaching out to us. 

[#20]

Good Day Upwork Team,

I would like to ask for your assistance in helping me change my contact details. I've tried changing it several times but I am still not receiving any code/s on my new phone number. I already edited everything and it is still the same.

Thank you

[#21]

Hi Ailen Perrin,

One of our team members will reach out to you directly via a support ticket to assist you with updating your phone number. 

Thank you for reaching out to us. 

[#22]

Hey, just recently my phone number expired and i have no access to my account settings as i can't receive a verification text. Is there a way i can solve the issue? I can't change my phone number because it's asking for the code sent to my expired sim number. I just need to change my phone number.

Thanks.

[#23]

Hi Omar,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

[#24]

Hi, everytime i go to my job and click get paid, and other options on my account it's asking for my verification code sent on my number. Sadly i don't have access to it anymore because my number expired. Can someone help me on this ? I already filed a ticket but it's been almost a day i'm waiting for the reply of the support team. 

Thanks!

[#25]

Hi Omar Shariff,

I followed up with the team that's handling your case, and one of our agents will update your ticket to assist you further. Thank you for your patience. 

[#26]

Hi Joanne, Yes please follow it up because it's been almost 2 days since her last reply. and i really need to fix this asap. Thank you