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Re: Phone number associated with another account.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2561 of 2,903

Hi Joshua,

 

One of our agents will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Active Member
Brian M Member Since: Aug 2, 2020
2562 of 2,903

I am also running into this issue when setting up my profile. Please advise

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2563 of 2,903

Hi Brian,

 

One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
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Active Member
Tim D Member Since: Aug 3, 2020
2564 of 2,903

Hi I cant complete registration as it says my cell phone number is already in use?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2565 of 2,903

Thank you for reaching out to us, Tim.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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Active Member
Jordan B Member Since: Aug 3, 2020
2566 of 2,903

I am in the process of creating a new account on Upwork and setting up my profile. I am on the final step where it asks for your phone number and I am getting the error message that my phone number is already in use. I would like to know how I will be able to use my phone number on this current account for verification purposes. Thanks so much!

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2567 of 2,903

Hi Jordan,

 

Please be reminded that Upwork does not allow users to have multiple freelancer accounts. If you have any previous accounts, please click on my name and send me a PM with more information about these so that I can assist you accordingly.


~ Bojan
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Active Member
Sebastian G Member Since: Nov 9, 2018
2568 of 2,903

Hello,

 

I lost my mobile phone and can't login to my account. How can I access my account without mobile phone? At the moment I have no phone.

 

Kind regards,

Sebastian

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Upwork Staff
Mike J Upwork Staff Member Since: Mar 18, 2019
2569 of 2,903

Hi Sebastian,

 

Thank you for your message. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thanks,

Mike J. | Jr. Program Manager, Talent Succes


Best,
Mike J. | Jr. Program Manager, Talent Success
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Active Member
Jennifer Rose F Member Since: May 13, 2016
2570 of 2,903

Hi I have a problem in getting paid because I choose "Get Paid" it will prompt a verification code to my old cellphone number which is almost lost. And I already edit my cellphone number in Upwork almost early in 3 months but they are not updating my cellphone number. How can I change my new contact or cellphone number so that the verification code will be sent to my new cellphone number. Please give an action on these I want to get paid on the work I done