I didn't receive a text message verification code

[danielle_kress]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[NikolaS]

Hi Alyaa,

I am sorry to hear about this. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[edwin_yuan]

I closed my old inactive account and opened new account under new e-mail but can't use cell phone number because it was used by my old canceled account. Unable to contact support directly to fix this problem, any ideas?

[JoanneP]

Hi Edwin,

One of our team members will reach out and assist you directly via a support ticket.

[kochubei_valeria]

This thread has been closed from further replies due to its size.

[bromps]

I closed my old Upwork account because I was inactive for the past year and wanted to get a fresh start.

When creating the new account, I get stuck on the last screen where I have to enter my phone number.  The error I get is: "That number is being used by another account."

Any ideas on how to resolve this?

[a_lipsey]

---

Brian T wrote:

I closed my old Upwork account because I was inactive for the past year and wanted to get a fresh start.

When creating the new account, I get stuck on the last screen where I have to enter my phone number.  The error I get is: "That number is being used by another account."

Any ideas on how to resolve this?

---

You can't. You are only allowed to have one account. You will need to contact support. 

[JoanneP]

Hi Brian,

One of our team members will reach out and assist you directly via a support ticket.

[8d843c08]

I am unable to complete my application because it says my phone number is already in use, and phone verification is necessary to complete it. How can I fix this? Please help! 

[JoanneP]

Hi Megan,

One of our agents will reach out and assist you directly via ticket in verifying your phone number. 

[4b307b1d]

Hi,

I tried to get my old account back because I changed my phone number and can not login anymore.

I have posted this on this forum a couple of weeks ago and Joanne Marie P (upwork support) was not helpful at all and she is ignoring my messages.

Do you have any one else that can help?

[JoanneP]

Hi Walid,

I'm sorry for any inconvenience this has caused you. I'd like to confirm that your concern has been escalated on the day that you have reported this issue. I can confirm that one of our agents already reached out to you on the email address you shared via PM. Please check your email or spam folder and kindly reply to the ticket with the information they requested. 

[macris24]

Hi, I'm having an issue about not getting a text or an email of a code to authorize my device. Please someone help me? 

Thank you.

[JoanneP]

Hi Mary Cris,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. 

[cinprowork]

Hello.I am trying to apply as a freelance, but I am unable to because of Step 11/11 (Phone Number). When I tried using my account, it said my number is currently being used by another account. I have no way of retrieving this account since I forgot the email and username.

[JoanneP]

Hi Cindy,

One of our team members will reach out and assist you directly via a support ticket. 

[7a439355]

I recently moved in back to my home country, the Philippines. I used upwork in Kuwait way back then.. and I registered my mobile number in Kuwait. Now, I can't log in to my account because it needs the code sent to my number (in Kuwait). Now, I just created another account just to ask and contact the support but there seems to have no option for a new account to contact the support directly. Please help.

[NikolaS]

Hi Syed,

Could you please click on my name and send me a PM with more information about the account you are referring to? I will be sure to look into your report and escalate it accordingly. Please note that having multiple accounts is a serious violation of Upwork's Terms of Service.

[7a439355]

Hi Nikola,

Thank you for your reply. I'll sure do reach out to you. I do understand that creating another account is a serious offense, but I don't have any means to reach out to Upwork since my account is compromised. I hope you understand. I'm so sorry...

[3bbbe06d]

I tried to created my account but my number verification is failing saying the number is in use with another account, however I've never used upwork before. How can I resolve this?

[JoanneP]

Hi Isabel,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. 

[183dab46]

I'm trying to finish creating my account but it wont let me add my phone number. It keeps saying phone number has already been used in another account, but I don't have any other account besides this email I'm using. Need help please, and thank you!

   

[JoanneP]

Hi Jae,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. 

[bangash_shax]

I am not receiving SMS verification code. ?although the last four digits are correct

[JoanneP]

Hi Shax,

One of our team members will reach out and assist you directly via a support ticket. 

[5194f75b]

Good evening,

I'm trying to sign up and am having issues due to my phone number already being in use. Could someone please give me a hand?

Respectfully,
Nick

[JoanneP]

Hi Nick,

I've shared your concern with the team, and one of our agents will reach out and assist you in verifying your phone number via a support ticket. 

[storiepixie]

I need tech support. I've asked the system to resend confirmation multiple times, but it won't! My phone and email haven't changed. Both are working.

[kinector]

Lisa, just go to the support page and issue a ticket for the tech team.

Sounds like a glitch, they'll work it out for sure.

[JoanneP]

Hi Lisa,

I have requested help from our team. One of our agents will reach out to you via a support ticket and assist you further. 

[kingrandi16]

Hello,

I have a previous Freelance account. I never submitted any proposals.

I have New information BUT phone number is same.

When enter phone number under New account error message appears.

Error message says this phone number already exists.

Please advise.

Thanks,

Randi King

[JoanneP]

Hi Randi,

I've escalated your concern to our team, and one of our agents will reach out and assist you in verifying your phone number. 

[audreylk]

I am unable to change the email on my account - I had an account with an email that I want to use but I no longer have the phone associated with that account for verficiation. I can't receive verification code on the phone I don't have so I can't reset password so I can't access my account. I tried setting up a new account with a different email address so I could change the email address in that account to the email address I want to use but it won't let me change it to that email address because it's already in use (with the account I previously set up that I can no longer access because I no longer have the phone on the account). PLEASE HELP! The robot chat was no help!

[JoanneP]

Hi Audrey,

I checked your account and it looks like you have already submitted a support ticket to the team. One of our agents will update your ticket to assist you directly in accessing your account. 

[62607622]

Hello,

I'm setting up my account and when it comes to account verification via phone number it says my number is attached to another account. I tried logging in with previous emails but they are not registered with UpWork, so not sure why my number is in the system? 

Please Advise.

[JoanneP]

Hi Liz,

I've escalated your concern to our team. One of our team members will reach out and assist you directly via a support ticket. 

[c_waller_dates]

I recently updated my phone number and now I'm unable to sign because the verification code is being to sent my old number. How can update my number if I don't have the old number anymore?

[JoanneP]

Hi Christopher,

I've shared your concern to our team, and one of our agents will reach out and assist you directly via a support ticket. 

[f64032ab]

Hello,

I was attempting  to set up my freelancer profile but got stuck on the phone number verification page. It indicates that my phone number is already connected to an account, even though I have never set up an upwork account before. How can I remedy this?

Thanks,

Nick

[JoanneP]

Hi Nick,

I've shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. 

[joyce_valiente]

Hello,

I would like to get into the settings of my account. However, when I try to I am asked to enter a code for a phone number that I no longer have control of. I would like to update my phone number, but I can't. How can I access my settings and change my phone number?

Thank