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Danielle's avatar
Danielle K Community Member

I didn't receive a text message verification code

**Edited to Update - this thread has been closed from further replies due to its size.**

 

 

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

2,981 REPLIES 2,981
Vinay's avatar
Vinay J Community Member

Hi,

 

I am new to upwork. Trying to signup and getting "Number used by another account" error after entering my phone number.

 

Can you please help with this issue?

 

Regards,

Vinay

 

 

 

Andrea's avatar
Andrea G Community Manager

Hi Vinay,

 

Someone from our team will reach out to you via support ticket in order to assist you further. You can access your ticket here.

 

Thanks!

~Andrea
Yuri's avatar
Yuri V Community Member

Please correct it to

**Edited for community guidelines**

Michael's avatar
Michael S Community Member

I would advise you to keep your personal information to yourself and either raise a support case or ask for help from one of the staff.

Yuri's avatar
Yuri V Community Member

I verified using email method, but i didn't found how to submit support tickiet

Yuri's avatar
Yuri V Community Member

how to submit support ticket?

Joanne's avatar
Joanne P Retired Team Member

Hi Yuri,

 

One of our team members will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Dustin's avatar
Dustin S Community Member

I'm on the last step on creating my profile and it's asking for my phone number.  I typed in my phone number, and by accident, typed the number wrong.  Now it's not letting me change it and it's sending the code to another number.  How can I change my number for verification so I can get my profile finished?

Joanne's avatar
Joanne P Retired Team Member

Hi Dustin,

 

One of our team members will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Albert's avatar
Albert H Community Member

Hi upwork friends!

How can I change my mobile number ni my account? I cannot access the number anymore. Please help. Thank you
Nikola's avatar
Nikola S Retiring Moderator

Hi Albert,

 

One of our team members will reach out to you directly via a email to assist you further with updating your phone number. 

 

~ Nikola
Walid's avatar
Walid S Community Member

I had to make this account just to submit a support ticket. I can't log into my account because Upwork is requiring me to verify by text. I have a new phone number and I cannot do this. How can I access my account?

Joanne's avatar
Joanne P Retired Team Member

Hi Walid,

 

Please send me a PM with the details of the account you're referring to so I can check. You can PM me by clicking on my name. 

~ Joanne
Upwork
Hamad's avatar
Hamad K Community Member

I am setting up my profile as a freelancer and successfully verified my email.  I am at the point where I need to verify my cell phone number and I am not receiving a code via text.  I have tried over a 24 hour period please help me about this thank you.

Joanne's avatar
Joanne P Retired Team Member

Hi Hamad,

 

One of our team members will reach out to you and assist further in verifying your phone number. 

~ Joanne
Upwork
Andrey's avatar
Andrey K Community Member

Hi. How can I change my phone number if I don't have access to the old one? Thanks in advance for your help!

Aleksandar's avatar
Aleksandar D Community Manager

Hi Andrey,

 

To change your phone number, please go to Settings > Contact Info and make the changes under the Location section.

 

Thank you.

~ Aleksandar
Upwork
Andrey's avatar
Andrey K Community Member

I cannot enter the settings due to the fact that the system asks to enter the code that was sent to my old phone

Aleksandar's avatar
Aleksandar D Community Manager

Hi Andrey,

 

In that case, one of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
Alyaa's avatar
Alyaa S Community Member

Hey, I lost my phone and I can t login to my account, there is no verification through email also, any help
Nikola's avatar
Nikola S Retiring Moderator

Hi Alyaa,

 

I am sorry to hear about this. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

 

~ Nikola
Edwin's avatar
Edwin Y Community Member

I closed my old inactive account and opened new account under new e-mail but can't use cell phone number because it was used by my old canceled account. Unable to contact support directly to fix this problem, any ideas?

Joanne's avatar
Joanne P Retired Team Member

Hi Edwin,

 

One of our team members will reach out and assist you directly via a support ticket.

 

 

~ Joanne
Upwork
Valeria's avatar
Valeria K Community Member

This thread has been closed from further replies due to its size.

~ Valeria
Upwork
Brian's avatar
Brian T Community Member

I closed my old Upwork account because I was inactive for the past year and wanted to get a fresh start.

 

When creating the new account, I get stuck on the last screen where I have to enter my phone number.  The error I get is: "That number is being used by another account."

 

Any ideas on how to resolve this?