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Danielle's avatar
Danielle K Community Member

I didn't receive a text message verification code

**Edited to Update - this thread has been closed from further replies due to its size.**

 

 

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

2,981 REPLIES 2,981
Dylan's avatar
Dylan P Community Member

Hello,

I am trying to complete my profile, and every time I enter my correct and active phone number for a verification code, I am met with a message that states, “! Something went wrong. Please try again later.” I found other topics with similar issues but none of the information was helpful, they were only told that they would be personally contacted by an Upwork representative.

Thanks for your help,
Dylan Prince
Jennifer's avatar
Jennifer M Community Member

I get that error for everything I do now lol Submit a milestone? Error. Close a contract? Error. Open a contract? Error.

Joanne's avatar
Joanne P Retired Team Member

Hi Dylan,

 

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Regina's avatar
Regina M Community Member

I was a Freelancer on Elance (prior it becoming UpWork).  Now, I am unable to create a new profile on Upwork due to the message "This number is being used by another account".  How can I resolve this matter quickly,

Joanne's avatar
Joanne P Retired Team Member

Hi Regina,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Chloe's avatar
Chloe M Community Member

Hi there, I've tried various browsers but the text message to verify my account is not coming through. Can someone help me with this so I can complete my profile?

 

Thanks so much.

PS. It seems as though hundreds of people have had this same issue... https://community.upwork.com/t5/New-to-Upwork/I-didn-t-receive-a-text-message-verification-code/td-p...
Should this be looked into by the developers rather than making support tickets each time? I feel sorry for the folks in the support team having to fix this on an individual basis. That's some serious triaging mis-management. 

Arjay's avatar
Arjay M Retired Team Member

Hi Chloe,

 

We appreciate you reaching out and I'm sorry to hear that you're having difficulties receiving the text verification code. I'll have one of our team members reach out to you via support ticket to assist you further on how to proceed with the verification. We seek your patience and utmost understanding while we address this issue. Thank you!

 

 

~ Arjay
Upwork