I didn't receive a text message verification code

[#1]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[#2]

Please, I need assistance with a way to verify my phone number here. Thanks. 

[#3]

Hi Belynda,

I checked and it doesn't look like you are required to complete the phone verification process at the moment. The team will let you know if there is a need for any verification process in the future.

[#4]

***FINALLY SOLVED VIA EMAIL CONFIRMATION***


Hello,

 I do not receive text message to go to settings and withdraw my earnings.

Any official can help?

Thanks in advance.

[#5]

I have also not received the SMS. Could someone please help? Thank you.

[#6]

Thank you for reaching out to us, Sara.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[#7]

I am making a new account, and as far as I know I have closed all of the other ones I can think of. However when verifying my new account it says that my phone number is still being used, so I need to get this resolved. Thanks for your time. 

[#8]

Hi Adam,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[#9]

I dont have access anymore to the phone number associated in my account. How can I change this if there is a security code that is being send to that old number whenever I try changing my phone number in the settings?

[#10]

Hi Queenie May,

One of our team members will reach out to you directly via a support ticket to assist you with updating your phone number. 

Thank you for reaching out to us. 

[#11]

My phone was stolen and i need to change my phone number, but when I open it on the settings menu. it says " Text message verification on my old number " how can I change that when it's already lost. need help ASAP. 

[#12]

Hi Christian,

Someone from our team will reach out to you via support ticket to assist you further.

Thanks!

[#13]

I'm trying to set up my account but am also not receiving the code that I need for verification via text, any help?

[#14]

Hi Jack,

One of our team members will reach out and assist you directly in verifying your phone number via a support ticket. Thank you!

[#15]

Hi there,

I had made an Upwork profile in college, but I believe that account is still associated with my phone number. I have, unfortunately, discarded the password to that email. I am just hoping to either change the email of my old account or dissociate my phone number with the old account and start anew. Whichever option that works with your protocols will work for me. I'd be happy to verify ID with a specialist.

I appreciate your time in assisting with my stupid question and look forward to a solution at your convenience.

Thanks - Josh

[#16]

Hi Joshua,

One of our agents will reach out and assist you directly via a support ticket. Thank you!

[#17]

I am also running into this issue when setting up my profile. Please advise

[#18]

Hi Brian,

One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

Thank you.

[#19]

Hi I cant complete registration as it says my cell phone number is already in use?

[#20]

Thank you for reaching out to us, Tim.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[#21]

I am in the process of creating a new account on Upwork and setting up my profile. I am on the final step where it asks for your phone number and I am getting the error message that my phone number is already in use. I would like to know how I will be able to use my phone number on this current account for verification purposes. Thanks so much!

[#22]

Hi Jordan,

Please be reminded that Upwork does not allow users to have multiple freelancer accounts. If you have any previous accounts, please click on my name and send me a PM with more information about these so that I can assist you accordingly.

[#23]

Hello,

I lost my mobile phone and can't login to my account. How can I access my account without mobile phone? At the moment I have no phone.

Kind regards,

Sebastian

[#24]

Hi Sebastian,

Thank you for your message. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

Thanks,

Mike J. | Jr. Program Manager, Talent Succes

[#25]

Hi I have a problem in getting paid because I choose "Get Paid" it will prompt a verification code to my old cellphone number which is almost lost. And I already edit my cellphone number in Upwork almost early in 3 months but they are not updating my cellphone number. How can I change my new contact or cellphone number so that the verification code will be sent to my new cellphone number. Please give an action on these I want to get paid on the work I done

[#26]

Hi Jennifer,

One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

Thank you.