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I didn't receive a text message verification code

Active Member
Melonie H Member Since: Sep 17, 2019
1141 of 1,376

Hello! I am trying to complete my profile but it is stuck on the phone number. Would a member of the admin team please contact me?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
1142 of 1,376

Hi Melonie, 

I have shared your account information with the Customer Support Team. Someone will reach out to you to assist you with your concern. 


-Avery
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Active Member
Christopher H Member Since: Apr 30, 2019
1143 of 1,376

I am unable to change my phone number for verification purposes. 

Community Guru
Petra R Member Since: Aug 3, 2011
1144 of 1,376

Christopher H wrote:

I am unable to change my phone number for verification purposes. 


Is it possible that you are a little confused about where you are located?

Active Member
Christopher H Member Since: Apr 30, 2019
1145 of 1,376
Where I’m located?
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1146 of 1,376

Hi Christopher,

 

Could you confirm if you would like to change the phone number code, or you would like to add another phone number on your profile?

Unfortunately, the phone number code can't be changed as it is automatically selected for the country that is listed on your profile. If you have any additional questions let me know, thank you.


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Active Member
Dee S Member Since: Jul 19, 2019
1147 of 1,376
The verification code won't send to my cellphone
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1148 of 1,376

Hi Dee,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Frances R Member Since: Jul 24, 2019
1149 of 1,376

I am having difficulty verifying my phone number. I had a duplicate account and I think my phone number may still be connected to that account which is now closed. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
1150 of 1,376

Hi Frances, 

I apologise for the delay as I missed seeing your post. I have shared your concern with the Customer Support Team, and they will reach out to you to assist you further.


-Avery
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