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I didn't receive a text message verification code

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Active Member
Marina D Member Since: Aug 27, 2019
1151 of 2,752

Hi, when I try to enter my phone number it says: " You failed to verify this phone number" but it is my american phone number and it works. I even tried with other phone number and I have the same issue

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1152 of 2,752

Hi Marina, 


I have shared your account information with the Customer Support Team and they will reach out to you to assist you with your concern. 


-Avery
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Active Member
Gloria Z Member Since: Aug 28, 2019
1153 of 2,752

Hi, 

I try to verify my phone number, but the system keeps telling me that the verification failed, and I need to use a different number. 

 

May I have a staff to help me to solve the tech problem please? 

Thanks!

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1154 of 2,752

Thank you for reaching out to us, Gloria.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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Active Member
Gaia F Member Since: Aug 28, 2019
1155 of 2,752

I am having the same issue. No text. I have tried all browsers. Will someone assist? Thanks. 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1156 of 2,752

Hi Gaia,

 

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Stephanie B Member Since: Aug 29, 2019
1157 of 2,752

Hi I am trying to finalize my profile and when I go to verify my phone number, the button won't work to move me on to get the text message. Any ideas? I have tried Chrome and Safari, I am on an apple computer.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1158 of 2,752

Thank you for reaching out to us, Stephanie.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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Active Member
Aubrey D Member Since: Aug 29, 2019
1159 of 2,752

Hello!

 

I am attempting to verify my phone number to finish up my profile and it says my phone number is already in use. I don't believe I've ever used this website before, and I've only had this number for a few years. I believe the phone number could be used on an account that belonged to the previous owner of the number (especially as I still get calls from people asking for the previous owner.) If anybody could assist me I would greatly appreciate it.

 

Thank you!

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1160 of 2,752

Hi Aubrey,

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

 

Thank you!


~ Bojan
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