I checked and it looks like the phone number you currently have registered on your account is verified. If you're trying to update your phone number, I tried but was not able to replicate the issue. Could you please try using a different browser to enter the phone number?
Please let us know if the issue persists,
Hi I am trying to finalize my profile and when I go to verify my phone number, the button won't work to move me on to get the text message. Any ideas? I have tried Chrome and Safari, I am on an apple computer.
I am attempting to verify my phone number to finish up my profile and it says my phone number is already in use. I don't believe I've ever used this website before, and I've only had this number for a few years. I believe the phone number could be used on an account that belonged to the previous owner of the number (especially as I still get calls from people asking for the previous owner.) If anybody could assist me I would greatly appreciate it.
I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.
I've spent quite some time filling out all of the required fields to create my profile, but once I got to the phone number section, there seems to be no way to proceed. Here's the issue:
I verified my email address using the pin provided, and it even shows in the dialogue box as verified. But after doing so, it brings me back to the screen attached, which shows the button that says: "Go To Enter Code." Then the next screen (see attachment) comes up saying: "You failed to verify this phone number. Please provide a different number." The links for resending a code or changing the phone do not work, so from this point, I can't move forward and finish my account.
I'd like to know if there's a way to work around this, or if it's just a technical issue that someone can assist me with.
I'm sorry to hear about the trouble this caused. I checked your account and it looks like you successfully completed the phone verification process. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.