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I didn't receive a text message verification code

Moderator
Avery O Moderator Member Since: Nov 23, 2015
1171 of 1,354

Hi Nidia, 

A member of the Customer Support Team will reach out to you to assist you with your concern. 


-Avery
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Active Member
Irina P Member Since: Sep 19, 2019
1172 of 1,354

Hi Upwork team!

I didn't get the verification code to my phone number.

Is there another way to verify it?

 

Thanks

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1173 of 1,354

Thank you for reaching out to us, Irina.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

~ Bojan
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Active Member
Master S Member Since: Sep 19, 2019
1174 of 1,354

Hi,

 

I am new to upwork, while setting up new account system is asking for a phone to receive verification code.

It is adding incorrect area code to the number even before I enter anything. Please help

 

Regards,

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1175 of 1,354

Hi there,

 

We'll have one of our agents reach out to you to assist you with your phone verification process.

 

Please note that your profile must represent you as an individual and that all the information in your profile including your name and profile photo needs to be accurate, truthful and verifiable. 

 

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Kevin M Member Since: Sep 20, 2019
1176 of 1,354

I'm having an issue verifying my phone number. It seems like other people have this problem also. It says my number is verified but then it says my profile isn't complete and that my number isn't verified and that I need to verify my number. I'm stuck in an endless loop. Please help. 

 

**Edited for Community Guidelines**

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1177 of 1,354

Hi Kevin,

 

I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

Thank you.

~ Aleksandar
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Active Member
Jinni B Member Since: Sep 21, 2019
1178 of 1,354

Janis B  - I am having the same problem.  My profile setup is stuck on the phone number.  It claims someone else is using my phone number.

 

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1179 of 1,354

Hi Jinni,

 

One of our team members will reach out and assist you directly via support ticket, thank you. 


-Joanne
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Active Member
Luke R Member Since: Sep 21, 2019
1180 of 1,354

Hi, I'm currently stuck on the phone verification page of creating my profile. No matter how many times I enter the number I want to use to verify, it says it's unable to do so. Is there any way to resovle this issue?

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