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I didn't receive a text message verification code

kevinmitchell116
Active Member
Kevin M Member Since: Sep 20, 2019
1311 of 2,973

I'm having an issue verifying my phone number. It seems like other people have this problem also. It says my number is verified but then it says my profile isn't complete and that my number isn't verified and that I need to verify my number. I'm stuck in an endless loop. Please help. 

 

**Edited for Community Guidelines**

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1312 of 2,973

Hi Kevin,

 

I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

Thank you.

~ Aleksandar
Upwork
jinnibradfield
Active Member
Jinni B Member Since: Sep 21, 2019
1313 of 2,973

Janis B  - I am having the same problem.  My profile setup is stuck on the phone number.  It claims someone else is using my phone number.

 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1314 of 2,973

Hi Jinni,

 

One of our team members will reach out and assist you directly via support ticket, thank you. 

~ Joanne
Upwork
luke_rehage
Active Member
Luke R Member Since: Sep 21, 2019
1315 of 2,973

Hi, I'm currently stuck on the phone verification page of creating my profile. No matter how many times I enter the number I want to use to verify, it says it's unable to do so. Is there any way to resovle this issue?

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1316 of 2,973

Hi Luke,

 

One of our team members will reach out and assist you directly via support ticket, thank you. 

~ Joanne
Upwork
thetech9
Active Member
Noman S Member Since: Jul 10, 2020
1317 of 2,973

Hi,

I couldn't verify phone using Google voice number. Please help.

 

Thanks,

Noman

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1318 of 2,973

Thank you for reaching out to us.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

 

Please note that your profile must represent you as an individual and that all the information in your profile including your name needs to be accurate, truthful and verifiable. Please check this help article for more information on how to update your profile name. 

 

Thank you!

 

~ Bojan
Upwork
jinnibradfield
Active Member
Jinni B Member Since: Sep 21, 2019
1319 of 2,973

I am having the same problem.  Can someone message me to help me delete the phone number from my old profile (which I can no longer access), so that I can enter the same phone number to go with my new profile?  I am stuck in limbo and cannot submit any more proposals.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1320 of 2,973

Hi Jinni,

 

A member of our team reached out to you already via email and is awaiting for your response. Kindly check the inbox of the email you used to register your Upwork account and follow up with our agent. Once they have more information about the issue you're experiencing, our agent will assist you accordingly.

 

Thank you for your patience! 

~ Bojan
Upwork
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