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I didn't receive a text message verification code

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Active Member
Nursultan A Member Since: Sep 29, 2019
1311 of 2,354

Hello everyone. I recently registered on UpWork. I have a problem with my phone number verification. I've verified my phone number once, but it didn't work. Now I have this: Screen Shot 2019-09-29 at 4.42.39 PM.jpg

 

 

 

 

 

 

 

 

 

 

 

Then when I push "Go to Enter Code", I get this:Screen Shot 2019-09-29 at 4.43.58 PM.jpg

 

 

 

 

 

 

 

When I click the "Resend" button, I don't get any message. If I click "Change", I get the same result as on the first image.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1312 of 2,354

Hi Nursultan, 

I will go ahead and share your account information with the Customer Support Team so that they can get back to you and assist you further.


-Avery
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Active Member
Mary M Member Since: Sep 30, 2019
1313 of 2,354

I am in the midst of completing my profile. Upwork has asked me to verify my phone number. Upwork states that my phone number is in use already. I have no other accounts. Please assist in verifying my phone number.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1314 of 2,354

Hi Mary,

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

 

Thank you!


~ Bojan
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Active Member
Ridwan T Member Since: Sep 30, 2019
1315 of 2,354

I can’t receive activation code from my celluler message to veryfication my phone number at upwork. At the time i resend the code for 2nd times, upwork say can’t procsess, please Contact support team. I have been send request ticket to the upwork team support five hours ago for this problem, until now there was no answer from the support team.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1316 of 2,354

Hi Ridwan, 

I can see that you already have an open ticket regarding your issue. I have followed up with the team so that they can get back to you and assist you through your open ticket. 


-Avery
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Active Member
Andrea G Member Since: Jul 16, 2019
1317 of 2,354

I am stuck on the phone verifcation page and it will not send me a code. 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1318 of 2,354

Hi Andrea, 


I checked your account and can see that you already have an open ticket regarding this issue, and the team is investigating this further. If they have more information, they will update you on the same ticket thread. Feel free to follow up on your support ticket if you have questions, or have more information you with to share with the team. 


-Avery
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Active Member
Genesis Q Member Since: Oct 1, 2019
1319 of 2,354

I am trying to make a new Upwork account since my previous account kept leading me to an error screen. I am setting up my profile but can't get past phone number verification since I am using the same number as I was on the other account and am getting the message:

"This number is being used by another account. Please provide a different number."

It is the only number that I currently have and I really want to make an account so any help with this would be appreciated. 

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Community Guru
Preston H Member Since: Nov 24, 2014
1320 of 2,354

Creating multiple accounts is a violation of Upwork ToS.

 

You will need to work with Customer Service to eliminate the second or other additional accounts, and use only the first account that you created.

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