Thank you for reaching out to us, Nyla.
I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.
It looks like you have an open ticket already (Ticket #26603675) and the team is yet to get back to you on the same ticket thread. I will go ahead and follow up with the team handling your issue so that they can assist you further.
As a gentle reminder, please refrain from opening new tickets of the same issue so that the team handling your case can assist you more efficiently.
I created an Upwork account, but when I got to phone number page and entered my phone number the message I keep getting is: "This number is being used by another account".
It's my phone number so how do I deal with that?
I am trying to verify my phone number after creating an account. Unfortunately, it is failing. I have tried resending it and entering the number again etc -- nothing works.
Thank you in advance for your help!
I verified my phone number bit now on my profile the phone number says verified but keeps asking for code. It won'l let me type a code or ask for a resend and when I click on change number I just go back to the phone number page but no field is enabled except Enter Code. Endless loop!