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I didn't receive a text message verification code

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1451 of 1,552

Thank you for reaching out to us, Esther.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

~ Bojan
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Active Member
Kristin N Member Since: Nov 7, 2019
1452 of 1,552

I pushed the verify phone number button and have yet to receive my verication code. It keeps telling me it cannot verify my number now.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1453 of 1,552

Thank you for reaching out to us, Kristin.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

~ Bojan
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Active Member
Louise H Member Since: Nov 7, 2019
1454 of 1,552

Same issue as all the above - I've been waiting for very long to receive my verification text but nothing has come through. Checked my number and resent for the code but no change.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1455 of 1,552

Hi Louise,

 

We'll have one of our agents reach out to you directly and assist you with your phone verification process.

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
J S Member Since: Nov 10, 2019
1456 of 1,552

I'm having the same issue as every one else, not recieving a verification message.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1457 of 1,552

Hi J S,

 

One of our team members will assist you directly via support ticket. The email will be sent out shortly. Thanks!


-Joanne
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Active Member
Payam V Member Since: Nov 10, 2019
1458 of 1,552

Hi there,

I am facing your infamous phone number verification issue too. Is there a reason you have not fixed it for the past 4 years while people have been constantly reporting the same issue to you over and over? It is actually disappointing for a technology-oriented company to let a bug reoccur for years.

Anyways, here is the 400 error I get in Chrome. I tried clearing cache, and used other browsers including mobile. No luck. Please advise so I can verify my account and start working.

 

M250:1 POST https://www.upwork.com/oca/ext/v2/pvs/status/payvar.json 400
(anonymous) @ VM250:1
(anonymous) @ angular-all.min.js:2
d @ angular-all.min.js:2
s @ angular-all.min.js:2
a @ angular-all.min.js:3
(anonymous) @ angular-all.min.js:3
$eval @ angular-all.min.js:3
$digest @ angular-all.min.js:3
$apply @ angular-all.min.js:3
(anonymous) @ angular-all.min.js:5
We @ angular-all.min.js:1
n @ angular-all.min.js:1
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1459 of 1,552

Hi Payam, 

 

 One of our team members will reach out to you directly and assist via ticket with completing your phone verification.


-Joanne
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Active Member
Kunal V Member Since: May 7, 2019
1460 of 1,552

Hi,

I am not able to enable my phone verification.

Showing to me:"You have exceeded the number of send attempts for this phone number. Please add a different number or contact Customer Support for assistance."

Kindly help me on this!

 

Thanks

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