Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

I didn't receive a text message verification code

Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1561 of 2,896

Hi Harrison, 


I have shared your account information with the Customer Support Team so that they can assist you further your phone verification. 


-Avery
Untitled
Highlighted
Active Member
John D Member Since: Aug 29, 2020
1562 of 2,896

Hi, when I try to verify my phone number with upwork, it says my number is being used with another account. I remember creating an account years ago and I don't even think I have access to the old email address I used to create the old profile. I was excited to start on upwork officially and this pump of the brakes is an unnecessary deterent. Please send my info to customer support so I can move on.

Highlighted
Active Member
Veronica S Member Since: Feb 4, 2019
1563 of 2,896

Hi. I while creating my profile I was asked to use a cell phone to verify the account. I currently live in the the US so I was only given the +1 prefix, but I still use my French (+33) cell phone. I used my husband's US phone instead, which created a new problem: he then tried to create a profile for himself using that number but cannot, the system tells him that it's being used by another account...

I went into Profile Settings on my account, changed everything I could find to use the French number, and responded to the two-factor text messqge, but the system still won't let him use his US number for his new account.

Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1564 of 2,896

Hi Veronica, 


A member of the Customer Support Team will reach out to you to assist you with your phone verification.


-Avery
Untitled
Highlighted
Active Member
Bill N Member Since: Nov 6, 2019
1565 of 2,896

I didn't receive a text message to my phone number either. I cannot get past the continue step in creating a new profile because of this. I've tried to switch to email verification but I can't seem to get to that screen. Also, the bot (bless its heart) is not terribly helpful. Please send help. Thanks.

Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1566 of 2,896

Hi Bill, 


I"m sorry for the inconvenience this has caused. I have shared your account with the Customer Support Team, and they will reach out to you directly so that they can assist you further. 


-Avery
Untitled
Highlighted
Active Member
Peter K Member Since: Nov 6, 2019
1567 of 2,896

Hello, I'm at the last step and it seems like my phone number is considered invalid, may I ask for assistance? Thanks!

Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1568 of 2,896

Hi Peter, 

Could you please try again on a different browser and let me know if the issue persists?


-Avery
Untitled
Highlighted
Active Member
Peter K Member Since: Nov 6, 2019
1569 of 2,896

I just tried on Mozilla, but no luck, same issue. Do you recommend any other browsers besides the former and chrome? 

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1570 of 2,896

Hi Peter,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


Untitled