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I didn't receive a text message verification code

nikankwon
Active Member
Peter K Member Since: Nov 6, 2019
1571 of 2,969

Hello, I'm at the last step and it seems like my phone number is considered invalid, may I ask for assistance? Thanks!

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1572 of 2,969

Hi Peter, 

Could you please try again on a different browser and let me know if the issue persists?


-Avery
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nikankwon
Active Member
Peter K Member Since: Nov 6, 2019
1573 of 2,969

I just tried on Mozilla, but no luck, same issue. Do you recommend any other browsers besides the former and chrome? 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1574 of 2,969

Hi Peter,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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esther-reyes
Active Member
Esther R Member Since: Nov 7, 2019
1575 of 2,969

Hi I haven't received a Verify your phone number code. Can someone from the Upwork team please reach out?

Thanks

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1576 of 2,969

Thank you for reaching out to us, Esther.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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knewby_leasie
Active Member
Kristin N Member Since: Nov 7, 2019
1577 of 2,969

I pushed the verify phone number button and have yet to receive my verication code. It keeps telling me it cannot verify my number now.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1578 of 2,969

Thank you for reaching out to us, Kristin.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.


~ Bojan
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louiseharding
Active Member
Louise H Member Since: Nov 7, 2019
1579 of 2,969

Same issue as all the above - I've been waiting for very long to receive my verification text but nothing has come through. Checked my number and resent for the code but no change.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1580 of 2,969

Hi Louise,

 

We'll have one of our agents reach out to you directly and assist you with your phone verification process.

 

Thank you for reaching out to us. 


~ Bojan
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