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I didn't receive a text message verification code

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1661 of 2,942

Thank you for reaching out to us, Stuart.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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Serg N Member Since: Dec 2, 2019
1662 of 2,942
Hi! I could not pass phone number verification, because I do not receive an SMS with code.
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1663 of 2,942

Thank you for reaching out to us, Serg.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.


~ Bojan
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Active Member
Zack B Member Since: Dec 3, 2019
1664 of 2,942

Good Evening Everyone,

 

I am trying to set up my Upwork freelancer profile and I can NOT complete the phone verification step. I try to continue and it never sends the code to my phone. I have tried multiple browsers on my computer, multiple browsers on my phone, the Upwork app, and it never sends the code.

 

Please let me know what I need to do to get my profile up and running. Thank you.

 

Very Respectfully,

Zack H. Brady

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1665 of 2,942

Hi Zack, 

I'll go ahead and share your account information with the Customer Support Team so that they can reach out to you and assist you further. I apologise for the inconvenience this has caused.


-Avery
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Virginia U Member Since: Dec 3, 2019
1666 of 2,942

Hi! When I type in my phone number for text verification it is saying it is in use but I have never signed up before! Anyone know how I can get around this?

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1667 of 2,942

Hi Ginny, 

I'll go ahead and share your conern with the Customer Support Team so that they can reach out to you and assist you further. 


-Avery
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Scott S Member Since: Dec 4, 2019
1668 of 2,942

Hello, I'm trying to complete my account and I cannot get a phone number verification code. I enter my number, click the "verify phone number" button and immediately get a warning message that I "Failed to verify phone number." No code sent to my phone. Seems like a website glitch.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1669 of 2,942

Hi Scott and Christopher,

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification processes.

 

Thank you for reaching out to us.


~ Bojan
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Christopher G Member Since: Dec 4, 2019
1670 of 2,942

I am trying to sign up and the system says my cell phone is being used by another- I dont have another phone number and need to use this one, but it wont let me sign up