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I didn't receive a text message verification code

Moderator
Avery O Moderator Member Since: Nov 23, 2015
1721 of 1,882

Hi Rebecca, 

 

I have shared your account concern with the Customer Support Team so that they can assist you further.


-Avery
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Active Member
Lizabeth P Member Since: Jan 17, 2020
1722 of 1,882

Hi,

 

I can't verify my phone number because I never receive the text verification code. 

 

Thanks!

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1723 of 1,882

Thank you for reaching out to us, Liza.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

~ Bojan
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Active Member
Mario N Member Since: Jan 18, 2020
1724 of 1,882

Hello,

 

I registered to Upwork in 2018 and I never used it. I ended up in Upwork website again now becaue I googled my name and I found out my profile is public. I entered my account trying to modify it but when I apply the changes the website says I should enter my phone number in order to get an auth code and approve the changes. When I enter the phone number, even if it is 100% correct (I tried with the international prefix, without it, with the starting 0 and without it), it gets stuck. I checked from Chrome dev tools the response and it says it's a 400 error with an invalid phone number entered. Is there anyone who can help me? 

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1725 of 1,882

Hi Mario,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank y ou.

~ Aleksandar
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Active Member
Mario N Member Since: Jan 18, 2020
1726 of 1,882

Thanks Aleksandar.

Active Member
James H Member Since: Jan 18, 2020
1727 of 1,882

Hi There,

 

I am trying to complete my account as a freelancer but the profile form is telling me that my phone number is already being used by another account. I have checked my phone and it would appear as though I received a text last year for a confirmation code. Unfortunately when I search through all my emails I can't seem to find anything to state that I have created an account.

 

I have tried accessing my account using my Live, Outlook and GMail accounts. Each one of them states that there isn't an account for these email addresses. I have tried to find a solution to this through the community but what I could see was a link to a locationt to raise a ticket with support, but the link doesn't work any more. As the post was an old-ish one I am guessing things have changed a little since then.

 

Any help you could provide would be greatly appreciated.

 

Regards,

 

James

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1728 of 1,882

Hi James,

 

One of our team members will reach out to you directly via a support ticket to assist you further. Thank you!


-Joanne
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Active Member
Monica P Member Since: Jan 19, 2020
1729 of 1,882

I am trying to enter my phone number for the verification text message and as I click the verification button nothing happens. I have tried to do it on multiple browsers and still, nothing has happened. How do I go about this to move forward with my profile?

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1730 of 1,882

Hi Monica,

 

One of our team members will reach out to you directly via a support ticket to assist you further. Thank you!


-Joanne
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