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I didn't receive a text message verification code

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Active Member
Chris L Member Since: Feb 22, 2020
1901 of 2,118

Hello,

I was not able to add my phone number in setting up my account and it says,"This number is being used by another account. Please provide a different number." I did not use this number for any upwork account, can I get some help?

 

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1902 of 2,118

Hi Chris,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you. 


-Joanne
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Andrew M Member Since: Feb 19, 2020
1903 of 2,118

Hello.

I've requested multiple times to receive a verification code but I have received no text message. I checked that my phone number is correct and it says the text was sent, but I never received one. I cannot complete my profile without the code. Can anyone assist?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1904 of 2,118

Hi Andrew,

 

One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
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Melissa Z Member Since: Feb 24, 2020
1905 of 2,118

I am also having trouble creating my account because I can't verify my phone number. As soon as I type it in, it says I've failed to verify it, but I have yet to receieve a verification text. Thank you for your help.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1906 of 2,118

Thank you for reaching out to us, Mellisa.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

~ Bojan
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Alfred A Member Since: Feb 26, 2020
1907 of 2,118

I have requested a verification code in order to set up my profile but am still yet to receive a text message

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1908 of 2,118

Hi Alfred,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification code. Thank you.


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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1909 of 2,118

Hi Alfred,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification code. Thank you.


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Tomas C Member Since: Feb 24, 2020
1910 of 2,118

I have a similar problem.  I keep getting this message that says that my number is being used another account. I want to just verify using my only number. 

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