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I didn't receive a text message verification code

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Active Member
Andrew M Member Since: Feb 19, 2020
1901 of 2,100

Hello.

I've requested multiple times to receive a verification code but I have received no text message. I checked that my phone number is correct and it says the text was sent, but I never received one. I cannot complete my profile without the code. Can anyone assist?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1902 of 2,100

Hi Andrew,

 

One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
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Melissa Z Member Since: Feb 24, 2020
1903 of 2,100

I am also having trouble creating my account because I can't verify my phone number. As soon as I type it in, it says I've failed to verify it, but I have yet to receieve a verification text. Thank you for your help.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1904 of 2,100

Thank you for reaching out to us, Mellisa.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

~ Bojan
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Active Member
Alfred A Member Since: Feb 26, 2020
1905 of 2,100

I have requested a verification code in order to set up my profile but am still yet to receive a text message

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1906 of 2,100

Hi Alfred,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification code. Thank you.


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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1907 of 2,100

Hi Alfred,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification code. Thank you.


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Active Member
Tomas C Member Since: Feb 24, 2020
1908 of 2,100

I have a similar problem.  I keep getting this message that says that my number is being used another account. I want to just verify using my only number. 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1909 of 2,100

Hi Tomas, 

A member of the Customer Support Team will reach out to you to assist you further. 


-Avery
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Ace Contributor
Arkka P Member Since: Oct 31, 2015
1910 of 2,100

At this moment, I'm not getting any verification code either from phone or from email? And my browser window is still open waiting for the code to come to my email but I notice that the code is only valid for 1 hour and I've been waiting for more than 1 hour now. How am I suppose to put the code when Upwork Verification System sends the code waayy too late for me to enter? Can someone customer support please assist me ASAP I'm waiting I need to get something done now. 

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