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I didn't receive a text message verification code

Moderator
Avery O Moderator Member Since: Nov 23, 2015
231 of 1,161

Hi Candace, 


Based on the address you add on your account, the area code automatically populates on the mobile number field. Are you using a different mobile number for your account? 


-Avery
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Active Member
Candace M Member Since: Jul 13, 2018
232 of 1,161

Yes, I am using an international format phone number. I assumed that might be the case so I tried to delete all and start over. But I can not even do that until my account has been verified. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
233 of 1,161

Hi Candace, 


I forwarded your account details to the Customer Support Team and they will get in touch with you to assist you further.


-Avery
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Active Member
Ryan M Member Since: Aug 6, 2018
234 of 1,161

Hi there Avery,

 

I'm having the same issues as those above. I tried clearing all cache and cookies, switching browsers, restarting browsers, etc. 

 

Please help.

 

Thank you,

Ryan

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
235 of 1,161

Hi Ryan,

 

One of our team members will reach out to you shortly and assist you further, thank you for reaching out to us!

~ Bojan
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Active Member
Jeffrey T Member Since: Aug 18, 2018
236 of 1,161

Hello, I am having the same issue as others where my phone number cant be changed to get the verification code texted to me. Please Help. I am stuck in the account profile set up and just need to get my phone verified.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
237 of 1,161

Hi Jeffrey,

 

Thank you for reaching out to us, one of our team members will reach out to you directly and assist you further!

~ Bojan
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Active Member
Rhiannon N Member Since: Nov 1, 2018
238 of 1,161

Hi, I'm having the same issue when  trying to set up my profile:

 

I get to "Next, you'll be asked to verify your phone number for added security" 

I hit continue, enter my phone number,  then hit the green  "verify phone number" button but nothing happens and I have not received a text. 

 

I've tried different browsers (Chrome and Safari) as well as through the app on my iphone but nothing happens after hitting "verify phone number" button.  

 

Please help so I can finish profile set up. 

Thanks.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
239 of 1,161

Hi Rhiannon,

 

One of our team members will reach out to you via ticket and assist you further with your phone verification, thank you.


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Active Member
Krystle T Member Since: Nov 1, 2018
240 of 1,161

I'm in the process of creating my Upwork Profile and am having an issue with verifying my phone number. When I get to the point where I need to verify my phone number, I get the following error message: "You failed to verify this phone number. Please provide a different number." When I try to input a different number, it automatically defaults to the original phone number. Please help! 

 

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