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I didn't receive a text message verification code

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2531 of 2,744

Hi Belynda,

 

I checked and it doesn't look like you are required to complete the phone verification process at the moment. The team will let you know if there is a need for any verification process in the future.


~ Bojan
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Ace Contributor
Kanan I Member Since: Mar 3, 2020
2532 of 2,744

***FINALLY SOLVED VIA EMAIL CONFIRMATION***


Hello,

 I do not receive text message to go to settings and withdraw my earnings.

Any official can help?

Thanks in advance.


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Active Member
Sara W Member Since: Jul 29, 2020
2533 of 2,744

 

I have also not received the SMS. Could someone please help? Thank you.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2534 of 2,744

Thank you for reaching out to us, Sara.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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Active Member
Adam H Member Since: Jul 29, 2020
2535 of 2,744

I am making a new account, and as far as I know I have closed all of the other ones I can think of. However when verifying my new account it says that my phone number is still being used, so I need to get this resolved. Thanks for your time. 

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2536 of 2,744

Hi Adam,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Active Member
Queenie May V Member Since: Feb 22, 2020
2537 of 2,744

I dont have access anymore to the phone number associated in my account. How can I change this if there is a security code that is being send to that old number whenever I try changing my phone number in the settings?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2538 of 2,744

Hi Queenie May,

 

One of our team members will reach out to you directly via a support ticket to assist you with updating your phone number. 

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Christian R Member Since: Jul 31, 2020
2539 of 2,744

My phone was stolen and i need to change my phone number, but when I open it on the settings menu. it says " Text message verification on my old number " how can I change that when it's already lost. need help ASAP. 

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Moderator
Andrea G Moderator Member Since: Jul 7, 2020
2540 of 2,744

Hi Christian,

 

Someone from our team will reach out to you via support ticket to assist you further.

 

Thanks!

~Andrea
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