I didn't receive a text message verification code

[Nathaniel L]

Hi, so I'm trying to set up my profile and when I entered my phone number to get a verification text message, I never got it. I'm in a low service area but even when being in high service areas, I still haven't gotten the text. I don't have any options to resend the text either, so I'm stuck in this part of setting up my profile without being able to continue anywhere. Any help would be greatly appreciated!!!

[Ryan C]

Hi Nathaniel,

I have escalated your request with our team. One of our team members will reach out to you shortly.

Thank you.

[Tori J]

I'm unable to receive the verification code needed to create my profile. This seems to be the only site that I have issues receiving codes from? 

[Avery O]

Hi Tori

The Customer Support Team will reach out to you to assist you further.

[Jennifer M]

I am currently in the process of creating my profile. However, I am stuck at the part where I must use a verification code that is to be sent to my phone. I am using my right phone number but I am just not getting the text message. I have tried different browsers and it still will not work. 

[Goran V]

Hi Jennifer,

Please double check to ensure you’ve selected your correct country and inputted your mobile phone number in its entirety. If you continue to experience this problem, please select the option to email yourself your verification code.

[Jennifer M]

Thank you Goran. 

I have selected the correct country code and area code, etc.  Can you tell me how to select the email option?  Here is a screenshot of where I am at.....

[Goran V]

Hi Jennifer,

Our team has reached out to you via ticket, you can access your tickets Here.

[TJ B]

Having the exact same problem.

[Goran V]

Hi TJ,

One of our team members will reach out to you and assist you further.