I didn't receive a text message verification code

[Joanne Marie P]

Hi Yusef,

One of our team members will reach out and assist you directly via a support ticket.

[Serhii I]

Hello. I lose my phone so I have a new phone number. And in case of that, I can't get my payment because to change something I need to put code that I can't receive

[Bojan S]

Hi Serhii,

We'll have one of our agents reach out to you via a support ticket to assist you with updating your phone number.

Thank you for reaching out to us. 

[Serhii I]

I lose my phone so I have a new one number and now can't get a payment or change something in my profile because I cant receive a code to my old phone number.

[Abby L]

i must've had an old account but i can't find it or know the login details. and it won't let me verify my current account with the phone number!! and i can't get a customer service person

[Andrea G]

Hi Abby,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[Ryan H]

Exactly what it says - I can't complete the last step as a freelancer signup because my mobile is linked to an old account with an inactive email from years ago. Please help.

Ryan H

[Joanne Marie P]

Hi Ryan,

One of our team members will reach out and assist you directly via a support ticket.

[Brianna G]

I am trying to set up my account and I am stuck on the phone number verification every time I put in my phone number it says it’s already attached to another account however this is my phone number and I do not have another account. How do I get past this point

[Bojan S]

Thank you for reaching out to us, Brianna.

One of our team members will reach out to you directly to assist you with your phone verification process.