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I didn't receive a text message verification code

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Moderator
Andrea G Moderator Member Since: Jul 7, 2020
2881 of 2,944

Hi Quinton,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
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Active Member
Sithari L Member Since: Oct 23, 2020
2882 of 2,944

I'm not getting the 6 digit verification code to my phone or email any longer.Ealier it did.

Please help me as I can't go to profile settings due to this issue.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2883 of 2,944

Hi Sithari,

 

One of our team members will reach out and assist you directly via a support ticket.


-Joanne
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Active Member
Tazeem M Member Since: Apr 19, 2020
2884 of 2,944

Hello sir i am unable to change plz help me to change the phone number

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2885 of 2,944

Hi Tazeem,

 

I checked your account, and I can see that you already submitted a support ticket to our team. One of our agents will update your ticket to assist you further. 


-Joanne
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Active Member
Ryan M Member Since: Oct 24, 2020
2886 of 2,944

Hello.

 

I made an Upwork account a few years ago to try my hand at freelancing. I browsed around some, but never actually took any jobs. I recently decided to join again. Before creating a new account, I logged in to my old one and closed the account so that I wouldn't have any issues. Unfortunately, my phone number is still registered as being in use. As I do not have another phone number, I need to go about resetting/reverifying mine somehow. 

 

I am unable to find a support email anywhere, which is perplexing to me, given the popularity of this platform. If anyone is able to help, or can send me in the right direction on who to contact, please let me know. Thank you!

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Moderator
Nikola S Moderator Member Since: Jul 2, 2020
2887 of 2,944

Hi Ryan,

 

One of our team members already reached out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola

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Active Member
Wajji A Member Since: Oct 26, 2020
2888 of 2,944
Hello, I am receiving an error that says the phone is in use with another account. How can I contact support agent to solve this ?
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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2889 of 2,944

Hi Wajji,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Active Member
HUYNH NHAN TIN N Member Since: May 26, 2020
2890 of 2,944

I can not sign in or access the Settings because there is no verification code send to me for 2 months now. Please kindly have the technical team examined my account. My phone number is **Edited for Community Guidelines**

 

This is urgent, therefore, I need immediate assistance.