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I didn't receive a text message verification code

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2961 of 2,969

Hi Joyce,

 

I've escalated your request to our team. One of our team members will reach out and assist you directly via a support ticket

 

 


-Joanne
Untitled
banaabananaz
Active Member
azriel d Member Since: Jan 26, 2021
2962 of 2,969

Hi!

I'm trying to reactivate my account again and wanted to edit my profile but can't have access to it since I registered and verified an old number that I have no longer access to. How can I change this?

Would love some help! thanks!

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2963 of 2,969

Hi Azriel,

 

I've escalated your concern to our team. One of our team members will reach out and assist you directly via a support ticket. You can access the ticket when you log in to your Upwork account and going here.


-Joanne
Untitled
formershyguy
Active Member
Jeff L Member Since: Feb 12, 2021
2964 of 2,969

I'm based in Redmond, Washington but we have been stuck in Colombia visiting my wife's family since the pandemic/lockdowns.  We should be back next month or April.  

 

In the meantime, can they verify my account with email instead of text?  Otherwise, can they verify using my Colombian number (for the next few weeks we will be in Colombia)?

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2965 of 2,969

Hi Jeff,

 

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.


-Joanne
Untitled
laremy25
Active Member
Laremy R Member Since: Nov 7, 2019
2966 of 2,969

I need to have my account send the code via SMS or some other method for me to confirm my identity.  I recently upgraded my phone and the authenticator app information didn't transfer.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2967 of 2,969

Hi Laremy,

 

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.


-Joanne
Untitled
christianramir90
Active Member
Christian R Member Since: Feb 19, 2021
2968 of 2,969

Hi. I am new to Upwork. I write down my phone number. When I click the submit button nothing happens. Can I get some help to complete my profile? Thank you.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2969 of 2,969

Hi Christian,

 

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.


-Joanne
Untitled