I didn't receive a text message verification code

[Joanne Marie P]

Hi Joyce,

I've escalated your request to our team. One of our team members will reach out and assist you directly via a support ticket. 

[azriel d]

Hi!

I'm trying to reactivate my account again and wanted to edit my profile but can't have access to it since I registered and verified an old number that I have no longer access to. How can I change this?

Would love some help! thanks!

[Joanne Marie P]

Hi Azriel,

I've escalated your concern to our team. One of our team members will reach out and assist you directly via a support ticket. You can access the ticket when you log in to your Upwork account and going here.

[Jeff L]

I'm based in Redmond, Washington but we have been stuck in Colombia visiting my wife's family since the pandemic/lockdowns.  We should be back next month or April.  

In the meantime, can they verify my account with email instead of text?  Otherwise, can they verify using my Colombian number (for the next few weeks we will be in Colombia)?

[Joanne Marie P]

Hi Jeff,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

[Laremy R]

I need to have my account send the code via SMS or some other method for me to confirm my identity.  I recently upgraded my phone and the authenticator app information didn't transfer.

[Joanne Marie P]

Hi Laremy,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

[Christian R]

Hi. I am new to Upwork. I write down my phone number. When I click the submit button nothing happens. Can I get some help to complete my profile? Thank you.

[Joanne Marie P]

Hi Christian,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

[Kevin K]

Hello! I'm setting up my account and when I get to the end the system keeps rejecting my phone number, but the error box that pops up doesn't say what the problem is, it's just a mostly blank rectangle with a red exclamation point. I tried entering two different numbers, no joy.

Help?