Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Sep 3, 2019 06:40:38 PM by Avery O
Hi Beth,
The Customer Support Team will reach out to you to assist you with your concern.
Sep 4, 2019 08:47:32 AM by Najah A
Hello!
I am having trouble verifying my phone number while trying to create my profile. I've sent the verification code numerous times and even re-entered my phone number, but I've still received nothing!
Sep 4, 2019 09:29:01 AM by Bojan S
Thank you for reaching out to us, Najah.
One of our team members will reach out to you directly via support ticket to assist you with your phone verification process.
Sep 4, 2019 10:38:42 AM by Pouya N
Same Issue! Tried all I could, even reset my phone. No text. Please help!
Sep 4, 2019 12:29:23 PM by Bojan S
Hi Pouya,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Sep 4, 2019 03:13:01 PM by Rebekah B
I am having the same issue. Will a team member please reach out thank you!
Sep 4, 2019 05:50:11 PM by Avery O
Hi Rebekah,
I have shared your account information with the Customer Support Team so that they can get in touch with you and assist you further.
Sep 10, 2019 10:00:17 AM by Rebekah B
It's been almost a week and I haven't heard from customer support by phone or email. Would you be able to esclate, or follow up on my ticket. Thank you!
Sep 10, 2019 10:58:23 AM by Bojan S
I apologize for the delay in receiving an update, Rebekah.
I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly as soon as possible.
Thank you for your patience.
Sep 5, 2019 12:16:49 PM by Kristina S
Hello everyone! I am new here. I am trying to finish my profie and there is a part where you verify your phone number. I have yet to recieve a code via text. Is anyone able to help? Thank you!
Sep 5, 2019 12:58:11 PM by Bojan S
Hi Simba and Kristina,
Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification processes.
Sep 5, 2019 05:16:45 PM by Stephanie H
Sep 5, 2019 09:52:00 PM by Avery O
Hi Stephanie,
Could you please confirm if the button remains unresponsive you clear your cookies or use a different browser?
Let me know so that I can assist you further.
Sep 5, 2019 09:58:36 PM by Stephanie H
Sep 6, 2019 07:51:44 AM by Carly G
I have an English address but an American phone number as I'm on Google Fi (I work remotely so its the most practical SIM to have). Therefore I can't confirm my number as it automatically loads a +44 dialling code! Help!
Sep 6, 2019 08:09:35 AM by Petra R
Carly G wrote:I have an English address but an American phone number as I'm on Google Fi (I work remotely so its the most practical SIM to have). Therefore I can't confirm my number as it automatically loads a +44 dialling code! Help!
When you say you "work remotely" - just where DO you currently work?
Your profile must be set to where you are physically located, not where you "have an address" and at least your computer seems to think you're not actually physically in the UK at the moment?
Sep 6, 2019 08:18:34 AM by Carly G
I am in the UK, my computer thinks so too.
I have an address in the UK because that's where I LIVE.
I have an American number because Google Fi offers the best coverage around the world without having to swap out SIMs (& therefore numbers). It means my clients in the UK can always contact me when I'm travelling.
Sep 6, 2019 08:32:56 AM by Laura G
Sep 6, 2019 09:09:32 AM by Petra R
Laura G wrote:
I am trying to open an account. I am abroad, I don’t have roaming, just wifi. I can’t fill my application because I cant get the confirmation on my cellphone. What other options do I have?
Then either wait until you are "back home" again or simply set your location to where you really live, Panama.
There is no point pretending to live in New York, it'll go wrong latest when it comes to the mandatory ID verification...
Sep 6, 2019 09:22:24 AM by Laura G
Sep 6, 2019 10:20:50 AM by Bojan S
Hi Laura,
A member of our team reached out to you already via email and is awaiting for your response. Kindly check the inbox of the email you used to register your Upwork account and follow up with our agent. Once they have more information about your concern, our agent will assist you accordingly.
Thank you!
Sep 6, 2019 09:17:26 AM by Bojan S
Thank you for reaching out to us, Laura.
One of our team members will reach out to you directly to assist you with your concern!
Sep 6, 2019 01:59:37 PM by Lisa H
I cannot get a code for phone verification either. I would like to activate my account as soon as possible so if someone could reach out to me I would appreciate it.
Thanks
Sep 6, 2019 02:23:23 PM by Bojan S
Thank you for reaching out to us, Lisa.
One of our team members will reach out to you directly to assist you with your phone verification process.
Sep 7, 2019 08:16:36 PM by Diana L
Hello! I am trying to create my Upwork account, however, I am not able to verify my phone number. I entered all my profile info and clicked the "Continue" button. In the popup box, I enter my phone number in and click the "Verify Phone Number" button, but then nothing happens. I have tried different Internet browsers and nothing has worked. Could you please help me? Thanks so much!
Sep 7, 2019 10:47:01 PM by Aleksandar D
Hi Diana,
I'm sorry for the inconvenience this has caused you. One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Sep 7, 2019 10:17:24 PM by Cole M
I am trying to use my new number to verify but when i enter it. it gives me an error "You failed to verify this phone number. Please provide a different number." and reverts to my old number. this is during initial profile creation.
Sep 7, 2019 11:17:09 PM by Aleksandar D
Hi Cole,
Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further with phone verification.
Thank you.
Sep 7, 2019 11:29:24 PM by John W
Sep 7, 2019 11:50:46 PM by Aleksandar D
Hi John,
I'm sorry for the inconvenience this has caused you. I followed up with the team handling your case and someone from our team will reach out to you soon. Please allow time for our team to carefully review the issue and provide a solution.
Thank you.
Sep 8, 2019 05:24:40 AM by Kiki R
I'm having an issue, similar to other users, where I'm not receiving the verification code text message and therefore cannot complete my profile. I've tried different web browsers, erasing the cache, clearing the phone number and reentering it, and now I'm all out of ideas.
Sep 8, 2019 05:57:19 AM by Aleksandar D
Hi Kiki,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy fo the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Thank you.
Sep 8, 2019 05:33:48 PM Edited Sep 8, 2019 05:34:52 PM by Sara C
I am unable to complete my profile as I'm not receiving my text verification pin.
Sep 8, 2019 07:08:50 PM by Avery O
Hi Sara,
I checked your account and can see that you have verified your mobile number already. Let me know if you need further help with anything.
Sep 8, 2019 08:37:26 PM Edited Sep 8, 2019 08:38:03 PM by Sara C
It won't allow me to complete my profile. I get an alert that I failed to verify my phone number and it blocks my access to review and post my profile.
Sep 8, 2019 10:01:14 PM by Avery O
Hi Sara,
The team has confirmed that this is a known issue. They will reach out to you to assist you with your concern.
Sep 9, 2019 10:23:55 AM by Reid N
I am having a problem trying to complete my profile. I'm on the last step where you need to verify your phone number, which Upwork says I have verified. The only option it gives me is to enter code, which I've already done, but then doesn't allow me to enter the code. Not sure what I need to do to fix this and complete my profile.