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I didn't receive a text message verification code

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
311 of 2,971

Hi Gina, 

I'll go ahead and change your country to South Korea for you. You should be able to proceed with your registration once this has been updated. 


~ Avery
Upwork
eliseo-sangalang
Active Member
Eliseo S Member Since: Jun 7, 2019
312 of 2,971

Hi! I am trying to register to upwork. I currently live in the Philippines and your website requires me to enter a US phone number. I cannot change the country.

 

What should I do?

Thank you

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
313 of 2,971

Hi Eliseo,

 

Our team updated your country to the Philippines and now you can verify your phone number with a number from your country. Thank you.

~ Goran
Upwork
bowles-katie
Active Member
Katie B Member Since: Feb 15, 2020
314 of 2,971

Hello,

I'm having the same issue as I try to set up my account. It says "You failed to verify this phone number. Please provide a different number." However, the number I am entering is my phone number and I never attempted to verify it before. Please advise.

 

Thank you!

Katie

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
315 of 2,971

Hi Katie,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.  Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
Upwork
jessica_mckee
Active Member
Jessica M Member Since: Mar 17, 2020
316 of 2,971
I'm also having this same problem with my upwork account. Could a team member get in touch with me in regards to this issue?
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
317 of 2,971

Thank you for reaching out to us, Jessica.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

~ Bojan
Upwork
alexcurrie123
Active Member
Alex C Member Since: May 8, 2018
318 of 2,971

Hi Nina,

 

Still am waiting for someone to reach out about this.

 

Alex

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
319 of 2,971

Hi Alex,

I apologize for the delay in one of our agents reaching out to you.

I've followed up with the team just now to ensure that they reach out to you as soon as possible. Thank you.

~Nina
alexcurrie123
Active Member
Alex C Member Since: May 8, 2018
320 of 2,971

thank you!

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