I didn't receive a text message verification code

[#1]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[#2]

Hi, I'm trying to create my profile and when it prompts me to enter my phone number for profile verification nothing happens. I'm tried on several devices and several browsers.  

[#3]

Hi Nathan, 

The team will reach out to you to assist you with your phone verification by reaching out to you directly. I apologise for the inconvenience.

[#4]

When setting up my account - the phone number verification is saying that my number is currently in use

[#5]

Hi Luke,

Thank you for reaching out to us. I just checked your account and looks like your phone number was successfully set up and verified. 

May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue.

Let us know if the issue persists.

Thank you.

[#6]

I am having the same problem when I try to create my profile.

[#7]

Hi Mechelle,

One of our team members will reach out to you directly to assist you with your concern. 

[#8]

Hello, 

I am having an issue with verifying my phone number as well. I have cleared my cache and cookies, tried using a different browser, and removed and re-added my phone number before attempting to generate the code again, but none of it is working. 

Thank you for any help. 

[#9]

Hi Megan,

Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your concern.

[#10]

When I try to create my account and it prompts me for a phone number, clicking "Verify Phone Number" does nothing. I can see an error in Chrome's Console each time I click the button, there is a JSON file trying to load that throws a 400 error.

[#11]

Hi Mark,

One of our team members will reach out to you directly to assist you with your phone verification process. 

Thank you for reaching out to us. 

[#12]

I have just tried to set up my account with upwork and have gotten to the phone number verification stage. I live in the UK but have an irish phone number. The system will now only let me put in a UK phone number starting with +44. How can i fix this so that I can put my irish +353 number in? 

thanks for help in advance! 

[#13]

Hi Ellen,

We'll have one of our agents reach out to you directly to assist you with your request.

Thank you for reaching out to us. 

[#14]

I was creating a profile and asked to provide a phone number in a popup window. I put in my 10-digit number (with and without "1"  at the beginning) then clicked on the "verify phone number" button.

NOTHING happened. No error message. No text message to the phone. No email.

Which can be frustrating.  Please help. Appriciate it greatly!

[#15]

Thank you for reaching out to us, Camellia.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[#16]

Hi, I'm unable to receive texts to my UK phone number, is there another way to complete profile sign up?

[#17]

Hi Mira,

One of our team members will reach out and assist you directly via support ticket. Thank you!

[#18]

Im trying to register with upwork. But the location is fixed in the UK. I only have a Mexican number so to verify the account it asks me for a UK number. Can I change it to a Mexican number so I can get verified?

[#19]

Hi Dominic,

I've shared your concern with the team and one of our team members will reach out and assist you directly via support ticket. Thank you!

[#20]

I'm having the same problem as everyone else on this thread. When I hit the confirm button for my phone number, the page just hangs there and I don't get a text message. Tried on a different browser and confirmed my phone is receiving texts

[#21]

Hi Max,

I`m sorry about the incovience this had caused you.
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

[#22]

Cool, what ticket? How are you going to reach out to me? 

[#23]

Hi Max,

You can access your ticket section on this Link, thank you.

[#24]

No matter what computer, browser or phone number I use, I cannot hit the "verify phone number" button after I put it in.

I click it and nothing happens, it doesn't even seem to register that the click happened.

Any help would be appreciated.

Thanks,

Daniel

[#25]

Thank you for reaching out to us, Daniel.

One of our team members will reach out to you directly via support ticket to assist you with your phone verification process. 

[#26]

Hi, I am trying to get my phone number verified, but I am not receiving any texts with the 5 digit code. Any help with this matter would be greatly appreciated. Thanks!