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I didn't receive a text message verification code

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Active Member
Chris D Member Since: Nov 24, 2018
331 of 2,359

I can't verify mine either, when i click the button to verify, nothing happens. I've tried multiple browsers and even mobile browsers and it still doesn't work

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
332 of 2,359

Hi Christopher and Mark,

 

We're sorry to hear that you are having trouble completing the phone verification process. One of our customer support agents will reach out to you via email directly to assist you further, thank you!


-Joanne
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Active Member
Alexander C Member Since: Dec 8, 2018
333 of 2,359

Hello,

Also experiencing issues with the verify phone number not responding. Tried multiple browsers and computers.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
334 of 2,359

Hi Alexander, and Jawara, 


I've shared your account information with the Customer Support Team and they will reach out to you both to assist you with your verification.


-Avery
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Active Member
Srishti M Member Since: Dec 10, 2018
335 of 2,359

Hello!

 

I am facing the same issue. I have tried using different browsers but the problem persists. I'm not receiving any text message to verify my number. 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
336 of 2,359

Hi Shrishti, 

I'll go ahead and share your account information with the Customer Support Team so that they can assist you further.


-Avery
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Active Member
Lucia D Member Since: Dec 12, 2018
337 of 2,359

Hi - can you also please share my account with the Customer Support Team?  (I was the original post) than you.

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Active Member
Lucia D Member Since: Dec 12, 2018
338 of 2,359

I have already entered the code to verify my phone number and when I try to complete my profile, a pop up screen asks for my phone number again to verify it but it gets stuck when I enter it, and "Verify phone number" is not working, thus I am unable to complete my profile.  Please help.  Thank you.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
339 of 2,359

Hi Lucia,

 

We'll have one of our team members reach out to you directly and assist you further with your phone verification process, thank you.


~ Bojan
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Active Member
Sandi H Member Since: Dec 17, 2018
340 of 2,359

Hi, I have tried verifying my profile at least 10 times. The text with the verification code has never come through to my phone. The phone number is right, so I don't know what the problem is. 

 

Can someone help me?

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