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I didn't receive a text message verification code

Active Member
Alina K Member Since: Jan 20, 2019
331 of 1,323
I am unable to verify my number. I tried 2 numbers but didnt recevie any text. Can you please call on my number instead to verify it.
Moderator
Avery O Moderator Member Since: Nov 23, 2015
332 of 1,323

Hi Alina, 


The Customer Support Team will reach out to you to assist you with your phone verification.


-Avery
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Active Member
Nicole St John H Member Since: Jan 22, 2019
333 of 1,323

Hi All,

 

I'm having issues verifying my phone number to complete my profile. I've tried multiple times over the course of a few weeks, and and clicking the button to send the verification code never does anything. I've also already completed the 2-step authorization, which includes verifying my phone number, but for a different purpose I guess. 

Help bot told me to open a help ticket, which I cant seem to find the prompt for. Would like to get this resovled in the near future so that my profile can begin to be reviewed for work. 

 

Thanks,

Nicole

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
334 of 1,323

Hi Nicole St John,

 

We'll have one of our team members reach out to you directly and assist you with the phone verification process, thank you.

~ Bojan
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Active Member
Nicole St John H Member Since: Jan 22, 2019
335 of 1,323
Thank you so much!
Active Member
Lauren D Member Since: Jan 22, 2019
336 of 1,323

I am trying to complete my profile and the text phone verification process is not working. I tried a different browser as well as clearing the cookies on my computer and it still isn't working. I can't move forward with completing my profile until this step is complete, please help.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
337 of 1,323

Hi Lauren, 

A member of the Customer Support Team will reach out to you to assist you with your phone verification.


-Avery
Untitled
Active Member
Jenna A Member Since: Jan 23, 2019
338 of 1,323

Can someone help me with my account setup? I have entered my phone number to be sent a verification code and I haven't received the code as of yet.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
339 of 1,323

Hi Jenna,

 

We'll have one of our team members reach out directly to you and assist further with your phone verification process, thank you for reaching out to us.

~ Bojan
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Active Member
Leah B Member Since: Mar 27, 2019
340 of 1,323

Hello, 

 

I am currently using a non american phone number and living outside of the US however I am a US citizen/having working rights in US. Can someone please help me verify my phone number so I can start working with Upwork?

 

Thank you 

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