I didn't receive a text message verification code

[Valeria K]

Hi Jeremy,

Could you please make sure your phone number is in the following format - 1 (234) 5678910? If you still get an error, please, let us know.

[Jawara H]

I'm having this same issue. Both in chrome and Firfox nothing happens when I click "Verify Phone Number"

[Candace M]

Hello! I am having the same issue as some of the others. Still stuck in the application process because I entered in the wrong phone number in the beginning and cannot change it. The number to verify is incorrect and I cannot change it or the country code, it will not allow me to. It is impossible to speak to someone about this. How can I go back to change my phone number?

[Avery O]

Hi Candace, 

Based on the address you add on your account, the area code automatically populates on the mobile number field. Are you using a different mobile number for your account? 

[Candace M]

Yes, I am using an international format phone number. I assumed that might be the case so I tried to delete all and start over. But I can not even do that until my account has been verified. 

[Avery O]

Hi Candace, 

I forwarded your account details to the Customer Support Team and they will get in touch with you to assist you further.

[Ryan M]

Hi there Avery,

I'm having the same issues as those above. I tried clearing all cache and cookies, switching browsers, restarting browsers, etc. 

Please help.

Thank you,

Ryan

[Bojan S]

Hi Ryan,

One of our team members will reach out to you shortly and assist you further, thank you for reaching out to us!

[Jeffrey T]

Hello, I am having the same issue as others where my phone number cant be changed to get the verification code texted to me. Please Help. I am stuck in the account profile set up and just need to get my phone verified.

[Bojan S]

Hi Jeffrey,

Thank you for reaching out to us, one of our team members will reach out to you directly and assist you further!