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I didn't receive a text message verification code

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
341 of 1,492

Hi Matthew,

 

One of our team members will reach out to you directly and assist you further with your phone verification process. Thank you for reaching out to us.

~ Bojan
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Active Member
Maurita C Member Since: Jan 16, 2019
342 of 1,492

I have just singed up, filled up the forms but I am stuck cause I did not receive the code to verify my phone number. Please help!!

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
343 of 1,492

Hi Maurita,

 

I checked this for you and it looks like your phone number was successfully verified. Could you please clear your cache and cookies and/or try to use a different browser to log in to your account and check if the issue persists after this. Please let us know if it does and our team will assist you further. Thank you.

~ Bojan
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Active Member
Tyler S Member Since: Jan 18, 2019
344 of 1,492

Hello!

 

I am also having an issue where I input my phone number into the field and press "verify phone number" and nothing is happening. 

 

If someone could assist me as well, that would be tremendous. 

 

Thank you in advance

Tyler

Moderator
Avery O Moderator Member Since: Nov 23, 2015
345 of 1,492

Hi Narcisa, 

 

I have followed this up with the team reviewing your case. I apologise for the delay. 


-Avery
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Active Member
Alina K Member Since: Jan 20, 2019
346 of 1,492
I am unable to verify my number. I tried 2 numbers but didnt recevie any text. Can you please call on my number instead to verify it.
Moderator
Avery O Moderator Member Since: Nov 23, 2015
347 of 1,492

Hi Alina, 


The Customer Support Team will reach out to you to assist you with your phone verification.


-Avery
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Active Member
Nicole St John H Member Since: Jan 22, 2019
348 of 1,492

Hi All,

 

I'm having issues verifying my phone number to complete my profile. I've tried multiple times over the course of a few weeks, and and clicking the button to send the verification code never does anything. I've also already completed the 2-step authorization, which includes verifying my phone number, but for a different purpose I guess. 

Help bot told me to open a help ticket, which I cant seem to find the prompt for. Would like to get this resovled in the near future so that my profile can begin to be reviewed for work. 

 

Thanks,

Nicole

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
349 of 1,492

Hi Nicole St John,

 

We'll have one of our team members reach out to you directly and assist you with the phone verification process, thank you.

~ Bojan
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Active Member
Nicole St John H Member Since: Jan 22, 2019
350 of 1,492
Thank you so much!
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