I didn't receive a text message verification code

[danielle_kress]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[AveryO]

Hi Michael, and Rhonda, 

The Customer Support Team has reached out to you separately through an email support ticket to assist you with your phone verification. I apologise if this has caused any inconvenience on your end.

[jjhamblin]

I am also having trouble verifying my account phone number. Texts will not send. Can I get assistance on this? Thanks!

[BojanS]

Thank you for reaching out to us, Joseph.

One of our team members will reach out to you directly via support ticket to assist you with your phone verification process. 

[tinternoscia]

I need help. I created my account a couple weeks ago but it will not verify through my phone number. I keep on trying to send the verification code but I am not receiving a code whatsoever. This has been a pain because there isn't a way around this and it's really frustrating.

[AveryO]

Hi Tyler, 

A member of the Customer Support Team will reach out to you to assist you with your phone verification. 

[shaikathaque]

Hi, I am unable to complete creating my profile. In the step to verify my phone number, when I click the 'Verify Phone Number' button, nothing happens.

This is hindering my ability to start using upwork.

Here's th error I get when inspecting the network request, if it helps: "Failed to load resource: the server responded with a status of 400 ()".

Thank you.

Shaikat

[AveryO]

Hi Shaikat, 

I apologise for the inconvenience. The Customer Support Team will reach out to assist you with your phone verification. 

[xxatr]

Hello, I, too, am having difficulty verifying my phone number for the initiation of my account.  I have cleared my cache and cookies on both my original platforms, Chrome and Microsoft Edge, yet have still been unable to initiate and verify my phone number for my account. May I recieve service with this matter, as well, please?

[BojanS]

Hi Alm'Bria,

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us. 

[maraakatcher]

I am trying to finish my profile, and when it asks me to verify my phone number, I enter it and click the "verify" button and nothing happens. I assume I'm suppoed to get a new window where I would enter the code. I get no new window, no new text, no code, nothing. I've tried refreshing the page and using different browsers, and it is continuing to do this today.

[JoanneP]

Hi Mara, 

One of our team members will reach out to you via support ticket and assist you further with your phone verification, thank you.

[jcmcclure]

**Edited for Community Guidelines** is my phone number which I couldnt verify. Please correct this. Thank you

[g_vasilevski]

Hi JC,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

[AveryO]

Hi JC, 

Our team will be happy to assist you. Could you please share what specific issue you are going through so that our team can assist you further? 

[dodkins_henry]

Hi,

Option to verify phone number disappeared after several attempts on an international number. Please can I get verified via a different method.

Many thanks,

Rupert

[jmlaidlaw]

1. The headline of your thread/post references a "US number," but you ask within the post itself about an international phone number. This is confusing.

2. Maybe the probem is that you are attempting verification with an international phone number, while your location is [supposed to be] in California, USA.

3. Is your name Henry or Rupert? This is also confusing.

[BojanS]

Hi Henry,

Please note that your profile must represent you as an individual and that all the information in your profile including your name and phone number needs to be accurate, truthful and verifiable. 

We'll have one of our agents reach out to you via support ticket to assist you with your further.

Thank you for reaching out to us. 

[juli-j]

Hello! When trying to set up my profile, I cannot change the verification phone number.  I had originally put in a former number (I have recently changed phone numbers) and therefore the verification did not go through. Now, when I put in my current number and click 'send verification code', it just reverts to the old number that didn't work in the first place and says that I failed to submit the verification code. 

[BojanS]

Thank you for reaching out to us, Juli.

One of our team members will reach out to you directly via support ticket to assist you with your request. 

[remydavison]

Hi,

I entered my phone number for verification (I'm US-based) and it has not sent the code and won't give me the option to resend it. I already verified that it's the correct number. I cannot procede with making my profile until I pass this step. Can someone help me verify my phone number or skip this step?

[BojanS]

Hi Remy,

Thank you for reaching out to us. Looks like your phone number was successfully verified. May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue.

Let us know if the issue persists.

Thank you.

[georgiaromer_]

I keep putting in my phone number but i'm not recieving a verification code.

[AleksandarD]

Hi Georgia,

I shared your request with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

Thank you.

[vincent-boc]

I am not able to change phone number either. I entered wrong number.