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I didn't receive a text message verification code

david-wentworth
Active Member
David W Member Since: Sep 12, 2019
361 of 2,969

 I use my phone number to verify my account and the code is never texted to me. 

 

I've tried another phone number, resetting my browser, using another browser, and nothing works.

 

I will likely need some tech support to override this block so I can finally get my page approved.

 

Thank you!

 

David

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
362 of 2,969

Hi David,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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krchenault
Active Member
Kristina C Member Since: Dec 15, 2019
363 of 2,969
I’m also unable to verify my account. I get to the page to verify my phone number to receive a code, but no matter how I enter in my number or which browser I use, it doesn’t go anywhere. I’ve even tried the app and still get stuck. Please help.
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
364 of 2,969

Hi Kristina, 


A member of the Customer Support Team will reach out to you to assist you with your concern. 


-Avery
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hughesjawara
Active Member
Jawara H Member Since: Dec 8, 2018
365 of 2,969

Hello, Avery,
I think I'm having an issue with verfication I'm also using a number that has an out of state area code

cchurch412
Active Member
Christopher C Member Since: Nov 24, 2018
366 of 2,969

I cannot verify my phone number. When I click to verify nothing happens

ckdibiase
Active Member
Chris D Member Since: Nov 24, 2018
367 of 2,969

I can't verify mine either, when i click the button to verify, nothing happens. I've tried multiple browsers and even mobile browsers and it still doesn't work

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
368 of 2,969

Hi Christopher and Mark,

 

We're sorry to hear that you are having trouble completing the phone verification process. One of our customer support agents will reach out to you via email directly to assist you further, thank you!


-Joanne
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alerise
Active Member
Alexander C Member Since: Dec 8, 2018
369 of 2,969

Hello,

Also experiencing issues with the verify phone number not responding. Tried multiple browsers and computers.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
370 of 2,969

Hi Alexander, and Jawara, 


I've shared your account information with the Customer Support Team and they will reach out to you both to assist you with your verification.


-Avery
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