I didn't receive a text message verification code

[danielle_kress]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[cesarperez27]

I did not receive a text message verification no matter how many times I put in my phone number or resend the message. I literally cannot do anything else on my account until I verify my phone number, I can't even submit a proposal until my "profile is complete". Could an administrator please help me?

[BojanS]

Hi Cesar,

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us. 

[kendiebner]

Does anybody know how you can connect with a live person to addres questions. All the help tools lead you to an article or a robot chat but how do you connect with a real person?

[prestonhunter]

Ken:

I'm a live person.

What is your question?

[kendiebner]

Thanks for your willingness to help.

I’m brand new to Upwork and as I was imputing my phone number I transposed a number. Now I’m trying to edit the phone number but they system does not allow you do so. Any thoughts?

Ken

[prestonhunter]

Some fields get locked.

Read this:

Can't change my phone number.

I think you will need help from Customer Support.

[BojanS]

Thank you for reaching out to us, Ken.

One of our team members will reach out to you directly via support ticket to assist you with your request. 

[gaelle_h]

Hello, 

I made a mistake when I put my phone number. 

I will never receive the confirmation code 

Could you help me to change it ? 

Thank you 

Gaelle 

[BojanS]

Thank you for reaching out to us, Gaelle.

One of our team members will reach out to you directly via support ticket to assist you with your request.

[versailles]

---

Gaelle H wrote:

Hello, 

I made a mistake when I put my phone number. 

I will never receive the confirmation code 

Could you help me to change it ? 

Thank you 

Gaelle 

---

It doesn't matter that much. Considering your profile overview you are bound to waste your time on Upwork.

[raponte23]

Hi there,

I have yet to receive my code and have tried clearing all of my cache and cookies as well as using a different browser. Any help would be deeply appreciated, thank you!

[BojanS]

Hi Ryan,

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us. 

[curtiskingcopy]

Hello, it says my phone number is already registered on the site but I've never created an account before, can someone help?

[BojanS]

Thank you for reaching out to us, Curtis.

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

[sabinejacobson]

I accidentally entered my phone number incorrectly when setting up my account. It will not allow me to edit the number because it has not been verified. Please advise. 

[ladylion26]

Went to submit to receive the 5 digit verification code via text and I never got the text, please help.

Cynthia

[AveryO]

Hi Cynthia, and Sabine, 

I have shared your concern with the Customer Support Team and they will get in touch with you to assist you with your phone verification. 

[jaymey-smith]

hi, i need assistance in completing my profile. I havent received the phone verification pin. kindly assist.

[BojanS]

Thank you for reaching out to us, Jaymey.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[rachelmgrace]

I am currently making a new profile and accidentally inputted my phone number incorrectly for the verification code and now it won't let me change it to the correct number. Anyway to fix this?

[njlecrenn]

I mistyped the last digit of my phone number and can not verify my account now. Can you please help me?

[BojanS]

Hi Nicole,

We'll have one of our agents reach out to you directly to assist you with your concern.

Thank you for reaching out to us. 

[dragonfli]

I can't get past the phone verification because I entered a google voice phone number and am not getting the text verification code

[lj_mendias]

Well, I did not use a google voice phone, and I still cannot get past this point. It continues to inform me that I didnt verify the phone number, and continues to reject my phone number. And, it appears there is no technical support, not even any customer service reps to assist, which leaves me with no choice but to remove my profile and find another site that actually has real people and a customer service. 

[AveryO]

Hi L, 

I'm sorry that the phone verification has inconvenienced you. Let me know if you still want to be assisted by a Customer Support representative, and I'll go ahead and request the team to reach out to you directly.