I didn't receive a text message verification code

[Joanne Marie P]

Hi Aaron,

A member of our customer support team will reach out to you directly to assist you in verifying your phone number. Thank you!

[Andrew Z]

Hello,

I have entered all the information to complete my profile however I am having trouble with phone verification. I am currently staying in Ukraine however I live in the United States and have United States citizenship. My American phone number cannot receive text messages from abroad so I am unable to verify my phone number via text message. Is there any other way I can verify? 

[Riri A]

Hi Andrew, 

Thank you for letting us know about this. I have reached out to our customer support for your account. One of our team members will contact you directly via email with your request. 

[Veronica M]

Hello!

I'm having the same problem. When I try to verify my phone number to create a profile, I put my number in and click the "verify phone number" button but nothing happens. I've tried different browsers and clearning my cache and cookies, but neither seemed to help.

Any advice you can provide would be much appreicated! Thank you.

[Bojan S]

Hi Veronica,

One of our agents will reach out to you directly to assist you with your phone verification process.

Thank you.

[David C]

I've followed the suggested tips to get the phone verification portion of my new account to work, but I still haven't received a verification text. I've changed browsers and deleted the history, but the problem is the same and I've been unable to proceed. Thank you for helping.

[Bojan S]

Hi David,

We'll have one of our agents reach out to you directly to assist you with your phone verification process. Thank you for reaching out to us.

[Amanda M]

I also have this issue. How can I complete my profile without getting a text message with the code?

[Avery O]

Hi Amanda, 

A member of the Customer Support Team will reach out to you directly to assist you with your phone verification.

[Rachel M]

Hello,

I am having the same issue with not being able to verify a phone number. Can someone help me?

Thanks,
Rachel