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I didn't receive a text message verification code

Moderator
Avery O Moderator Member Since: Nov 23, 2015
431 of 535

Hi Rachel, 

 A member of the Customer Support Team will reach out to you directly to assist you. 


-Avery
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Active Member
David P Member Since: Mar 3, 2019
432 of 535

I am trying to create an account but the system does not send the verification code to my phone, I can not finish the process.

Active Member
Danny R Member Since: Mar 3, 2019
433 of 535

I am having this issue as well. 

Active Member
Aiden E Member Since: Mar 3, 2019
434 of 535

Me too...

Community Guru
Mary H Member Since: Jul 21, 2018
435 of 535

David, Aiden and Danny,

 

I have escalated the issue to the support team and they will reach out to you directly via ticket to help you further with completing the phone verification process, thank you.

- Mary
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Active Member
Kara W Member Since: Mar 20, 2019
436 of 535

I'm also unable to verify my phone number. It looks like there's a bug because the button doesn't work after I enter my phone number. It turns green but that's it. Is there another way to receive a verification code so that I can get started?

 

Thanks,
Kara

Moderator
Avery O Moderator Member Since: Nov 23, 2015
437 of 535

Hi Kara, and Akanksha, 


A member of the Customer Support Team will reach out to you to assist you further. 


-Avery
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Active Member
Edgars S Member Since: Mar 23, 2019
438 of 535

Im having issues getting my phone number verified. i am currently traveling so i have a different country code for my current sim card which i am unable to change in the verification screen.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
439 of 535

Hi Edgars,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone verification. Thank you.


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Active Member
Rodica V Member Since: Mar 23, 2019
440 of 535
I can't see my messages
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