I didn't receive a text message verification code

[#1]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[#2]

I cannot get a code for phone verification either.  I would like to activate my account as soon as possible so if someone could reach out to me I would appreciate it.

Thanks

[#3]

Thank you for reaching out to us, Lisa.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[#4]

Hello!  I am trying to create my Upwork account, however, I am not able to verify my phone number.  I entered all my profile info and clicked the "Continue" button.  In the popup box, I enter my phone number in and click the "Verify Phone Number" button, but then nothing happens.  I have tried different Internet browsers and nothing has worked.  Could you please help me?  Thanks so much!

[#5]

Hi Diana,

I'm sorry for the inconvenience this has caused you. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

[#6]

I am trying to use my new number to verify but when i enter it. it gives me an error "You failed to verify this phone number. Please provide a different number." and reverts to my old number. this is during initial profile creation.

[#7]

Hi Cole,

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further with phone verification.

Thank you.

[#8]

There are a lot of new users that have this problem. I have been waiting
for tech support to reach out to me for some time now.

[#9]

Hi John,

I'm sorry for the inconvenience this has caused you. I followed up with the team handling your case and someone from our team will reach out to you soon. Please allow time for our team to carefully review the issue and provide a solution.

Thank you.

[#10]

I'm having an issue, similar to other users, where I'm not receiving the verification code text message and therefore cannot complete my profile. I've tried different web browsers, erasing the cache, clearing the phone number and reentering it, and now I'm all out of ideas. 

[#11]

Hi Kiki,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy fo the ticket will arrive in your email as well from where you can continue the correspondence with our team.

Thank you.

[#12]

I am unable to complete my profile as I'm not receiving my text verification pin. 

[#13]

Hi Sara, 

I checked your account and can see that you have verified your mobile number already. Let me know if you need further help with anything. 

[#14]

It won't allow me to complete my profile. I get an alert that I failed to verify my phone number and it blocks my access to review and post my profile. 

[#15]

Hi Sara, 

The team has confirmed that this is a known issue. They will reach out to you to assist you with your concern. 

[#16]

I am having a problem trying to complete my profile. I'm on the last step where you need to verify your phone number, which Upwork says I have verified. The only option it gives me is to enter code, which I've already done, but then doesn't allow me to enter the code. Not sure what I need to do to fix this and complete my profile.

[#17]

Hi Reid,

I'm sorry to hear about the trouble you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

Let us know if the issue persists.

Thank you.

[#18]

i am having the same problem - i cannot recieve the verification code via text.  i have tried 2 browsers on another computer to no avail.  could someone please help me complete this step so i can activate my profile?

thank you!

[#19]

Hi Lisa, 

I have shared your account information with the Customer Suppor Team and they will reach out to you to assist you further with your concern. 

[#20]

Hey everyone!  

I'm new to Upwork and I had just verified my phone number and decided I wanted to go back and change something on the specialty tab.  Once I finished editing, I clicked back to the phone number tab and it says that my phone number has been verified but keeps prompting me to enter a code.  I had already entered the code and verified my phone number.  But I clicked it and it says that I "failed to verify this phone number.  Please provide a different number."  I tried to resend the code and got nothing.  I tried changing the phone number altogether but I am unable to since on the previous page it was already approved.  I'm not sure what to do and the bot is not helping at all.

Please help!

Thanks

[#21]

Hi Kennedy, 

I'm sorry for the inconvenience this has caused. The Customer Support Team will reach out to you to assist you with your concern. 

[#22]

I am trying to create an Upwork profile as a new user and when I get to the part where I need to verify my phone number, I get an error message saying that I failed to verify my phone number and to try another one. There doesn't seem to be any work-around. Please advise. 

[#23]

Thank you for reaching out to us, Melissa.

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

[#24]

Apologies, but I am also having the same issue. I have also cleaned out my cache and swapped browsers. I get to the phone number, and once I type it in, it claims I need more digits and stays highlighted in red. I am unable to get past this step. May I have some help with this?

[#25]

Thank you for reaching out to us, Desirae.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[#26]

Hello, I am having the same issue. Can you help me as well? I get an error when trying to get an sms sent to my number and never get the sms.**Edited for community guidelines**

THank you. 

Dan