I didn't receive a text message verification code

[#1]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[#2]

Thank you!

[#3]

I am having the same problem. Tried Chrome, Safari and also the mobile app. When I push "Verify Phone Number" nothing happens.

[#4]

Thank you for reaching out to us, Sharkey.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[#5]

Okay, thank you!

[#6]

I am trying to finish my profile, but the Verify Phone Number button is not doing anything. I have tried in three different browsers (Safari, Firefox, Chrome - all up to date) and have also tried clearing the cache, cookies, etc. Hasn't helped. 

[#7]

Thank you for reaching out to us, Eric.

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

[#8]

Ok, thanks.

[#9]

I am trying to update my profile. When I click "next" and enter my phone number for verification, nothing happens. I click the green "Verify Phone Number", but no action registers, and I am not receiving any message to my phone. I have tried on both Safari and Chrome.

**Edited for community guidelines**

[#10]

Hi Daria,

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us. 

[#11]

Hi,

I too need someone to assist with the phone verification. I have tried many times over many days with the correct phone number, but I never receive a text. I did a request a couple of weeks ago, but there's no clear way to go back to it. It was Request #26593657. Can you help please?

Thanks,

Caro

[#12]

Thank you for reaching out to us, Carolay.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[#13]

I'm trying to complete my profile for my Upwork account. To do this, I need to add my phone number. When I attempt to add it, I receive a message saying my phone number is already in use with another account. I tried to log in to Upwork with the e-mail address of an old account to see if it was attached to it. Unfortunately, Upwork can't find an account for the e-mail address of the old account.

Is there anyone who can help? My phone number is attached to an e-mail address that has no account according to Upwork. I don't know how to move forward.

[#14]

Hi Matilda,

Could you please click on my name and send me a PM with more information about your old account. I'll check that for you and assist you accordingly.

Thank you.

[#15]

I'd like to compelte the registration just to remove my old profile draft, and free up my email to create a new profile, so if you could delete my profile right away that'd be great. Thanks 

[#16]

Hi Nazariy,

Please be reminded that Upwork does not allow users to have multiple accounts. The email address that is associated with one account cannot be associated with another account. We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you!

[#17]

I am not trying to have two accounts! I'm asking you to remove this
UNFINISHED account, so that I can create a proper one from scratch.

[#18]

Hello, 

I'm new and when I click on the text my phone nothing happens.

Thanks,

Scott

[#19]

Hi Scott, 

A member of the Customer Support Team will reach out to you to assist you further with your concern.

[#20]

I DIDNT RECIEVE THE TEXT MESSAGE VERIFICATION CODE TO COMPLETE MY PROFILE...THE PHONE # IS CORRECT BUT NO MESSAGE.

[#21]

Hi Jake, 

I apologise for the inconvenience. Let me just check this with the team, and I'll come back here with an update about your concern. Thank you for your patience!

[#22]

I am also not getting the verification code

[#23]

Hi Robert, 

I'm sorry for the inconvenience. I'll go ahead and look into this, and will update this post once I have more information. 

[#24]

I am trying to create my profile but I cannot get my phone number to verify and move onto the next step.  I have put it incorrectly.

[#25]

Hi Michelle,

Thanks for letting us know. An agent will reach out to you directly and assist with your phone verification.

[#26]

My Number will not go through during the phone verification. Its fully in service and I use that number regularly but when I click enter or verify, nothing happens?