Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
May 3, 2020 02:42:24 PM by Joanne P
Hi Jerzy,
One of our team members will reach out to you directly via a support ticket to assist you further. Thank you!
May 4, 2020 04:33:40 PM by Betsy S
I'm trying to finish setting up my account and at the bottom of the page it asks for my phone number to send a verification text. I enter it and it says the number is being used by another account. I'm not sure how to get around this. This is the only number I have and there doesn't seem to be any other way to verify the account.
May 4, 2020 08:18:35 PM by Avery O
Hi Betsy,
A member of the Customer Support Team will reach out to you to assist you further regarding your concern.
May 4, 2020 07:23:39 PM by Claire H
Hi, I've tried several times to get the identity verification code sent to my phone, but I haven't received it. Without it I can't finish editing my profile - can you please help?
May 4, 2020 09:52:56 PM by Avery O
Hi Claire,
A member of the Customer Support Team will reach out to you to assist you further.
May 5, 2020 07:24:24 AM by Madhav N
May 5, 2020 07:47:00 AM by Bojan S
Hi Madhav,
Please try adding the phone number in this format "(country code) phone number" without the plus (+) sign for the country area, make sure to wrap the country code in brackets and add a space between the country code and the phone number.
Thank you!
May 5, 2020 07:18:06 AM by Madhav N
I'm not able to submit my mobile number. Ive tried everything. Please help.
What will be the proper format. im from india
May 5, 2020 08:01:06 AM by Suela U
Hello I'm facing a problem when verifying my phone number. I have tried different phone number, however, none of them seems to work as it always says I have failed to verify this phone number?
May 5, 2020 08:26:02 AM by Bojan S
Thank you for reaching out to us, Suela.
One of our team members will reach out to you directly to assist you with your phone verification process.
May 5, 2020 08:54:23 AM by Charles L
May 5, 2020 09:44:38 AM by Bojan S
Hi Charles,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
May 5, 2020 05:47:12 PM by Jean Paul F
Hello,
I have tried a number of times using Chrome and also in the Android app, but once I enter my phone number and click on "Send verification code" nothing happens.
Please advise.
Thank you,
Jean Paul
May 5, 2020 08:06:49 PM by Avery O
Hi Jean,
I apologize for the inconvenience this has caused you. A member of the Customer Support Team will reach out to you to assist you further with your concern.
May 6, 2020 04:04:02 PM by Josh M
When I choose the option to send a confirmation code to my cell phone, the button does not work.
I've tried different web browsers.
May 6, 2020 06:52:57 PM by Avery O
Hi Josh,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
May 6, 2020 05:56:21 PM by Mary B
Hello, on the "Create profile" page when I click the button to verify my phone number nothing happens, so I cannot move forward in creating my account. I've seen many other people have had this issue What can I do?
May 6, 2020 09:35:44 PM by Avery O
Hi Mary,
A member of the Customer Support Team will reach out to you to assist you further.
May 7, 2020 09:01:36 AM by Kristin H
Hello
I am trying to create new profile. it asks to verify phone number and I enter in my cell phone number click okay, then it says " You have not verified that number. please enter a new number" without sending a notification. I enter in a different phone number and it does the same thing.
May 7, 2020 10:52:58 AM by Bojan S
Hi Kristin,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you!
May 9, 2020 02:23:44 AM by Shahriar K
hello
There is an issue for Set a security phone number
Next, you'll be asked to verify your phone number for added security.
+1 XXXXXXXXX
May 9, 2020 03:38:13 AM by AleksandarD A
Hi Shahriar,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
May 9, 2020 10:25:11 PM by Michael F
Hello Upwork,
I have just start Upwork today but i cant able to verify my mobile number.
Can you please help me out?
Thanks.
May 9, 2020 11:45:40 PM by AleksandarD A
Hi Michael,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
May 10, 2020 04:55:49 PM by Amber H
I keep requesting the text verification code to complete my profile. It is not being sent. My phone can get texts from other sites, but not yours. I would think that something is not working on your end.
May 10, 2020 05:05:56 PM by AleksandarD A
Hi Amber,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
May 11, 2020 01:25:24 PM by Dan N
I can't get a pin verifiication either soooo I can't complete the registration process.
May 11, 2020 01:46:54 PM by Bojan S
Thank you for reaching out to us, Dan and Stone.
I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your verification processes.
May 11, 2020 11:46:09 AM by Stone C
I have entered my number and have note received any verification code by text or call. Can someone please fix this issue.
May 11, 2020 05:51:47 PM by Annie C
Hi,
I am trying to set up my profile and I am not receiving the verification code. I have checked and rechecked that I have entered the correct phone number and tried to reload the page, but am still receiving nothing.
May 11, 2020 06:45:18 PM by AleksandarD A
Hi Annie,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
May 12, 2020 12:40:23 PM by Collin P
I am trying to complete my profile but the verification code won't sent, what do I do
May 12, 2020 01:42:45 PM by Bojan S
Hi Collin,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you!
May 13, 2020 10:03:02 AM by Bojan S
Hi Micheline,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
May 13, 2020 10:26:37 AM by Ruben R
I'm trying to sign up to Upwork and i am not receiving the verification code via text to proceed with my sign up process. I have seen that this has been a big issue for a lot of people in the past. Please can someone help me get this sorted??
May 13, 2020 11:11:22 AM by Bojan S
Thank you for reaching out to us, Ruben.
One of our team members will reach out to you directly to assist you with your phone verification process.
May 13, 2020 09:23:16 AM by Mike L
I am trying to set up my Upwork account, but it will not send me a text verification code. I've tried on multiple browsers along with clearing the cache and cookies. Any help is appreciated.
Thanks!
May 13, 2020 11:52:31 AM by Bojan S
Thank you for reaching out to us, Mike.
I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.