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Danielle's avatar
Danielle K Community Member

I didn't receive a text message verification code

**Edited to Update - this thread has been closed from further replies due to its size.**

 

 

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

2,981 REPLIES 2,981
Kenneth's avatar
Kenneth D Community Member

Hello, I'm new here and I am currently experiencing some type of problem when it comes to verifying my phone number. It keeps telling me that it sent me my verification code via text but it's never arrived; is there anyway to fix this issue? I'm not sure what the problem is.

Avery's avatar
Avery O Community Manager

Hi Kenneth, 

 A member of the Customer Support Team will reach out to you to assist you with your concern. I apologise for the inconvenience this has caused.


~ Avery
Shanise's avatar
Shanise W Community Member

Hello. I’ve tried on the app, mobile, and desktop website and I am still not receiving a code to my phone.
Mark's avatar
Mark M Community Member

I had the same problem.
You need to call them on the phone and they will resolve this for you.

Shanise's avatar
Shanise W Community Member

Ok thank you. Would you happen to have the number?
Mark's avatar
Mark M Community Member

Hi,

I had actually submitted a support request somehow at their website,
and they wrote me an email and asked me for my phone number,
and then they called me and we straightened it out.

**edited for Community Guidelines**

I think if you call them, you'll get it sorted out.


Avery's avatar
Avery O Community Manager

Hi Shanise, 

A member of the Customer Support Team will reach out to you directly through an email to assist you further with your concern. 


~ Avery
Farhan's avatar
Farhan A Community Member

Hi,

 

I'm currently in the UK but I have a Canadian phone number. Whenever, I try to verify my phone number, it wouldn't change from UK number. Can anybody help me?

 

Thank you

Aleksandar's avatar
Aleksandar D Community Manager

Hi Farhan,

 

I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
Mathew's avatar
Mathew R Community Member

Hello,

I hope you are well.

I made an account some time ago using my phone number, but cannot remember which email I used so therefore need to make a new account, nonetheless I am unable to do so as i cannot use my phone number. Can you kindly advise what I can do?

Many thanks in advance,

Mathew
Ahmad's avatar
Ahmad S Community Member

Contact customer support.

Ahmad S.
Mathew's avatar
Mathew R Community Member

Hello,

I hope you are well.

I made an account some time ago using my phone number, but cannot remember which email I used so therefore need to make a new account, nonetheless I am unable to do so as i cannot use my phone number. Can you kindly advise what I can do?

Many thanks in advance,

Mathew
Joanne's avatar
Joanne P Retired Team Member

Hi Mathew,

 

I checked your account and see that you already reached out to our team about your concern with the phone verification process. One of our team members will update your ticket to assist you directly. Thank you!

~ Joanne
Upwork
Jessica's avatar
Jessica W Community Member

I had previously created an account using my phone number.  I am now trying to create a new account, but can't because that phone number is already in use by the other.  I've just closed the original account, but am still receiving the below message - can you assist?

 

"This number is being used by another account. Please provide a different number."

 

Thanks

Petra's avatar
Petra R Community Member


Jessica W wrote:

I had previously created an account using my phone number.  I am now trying to create a new account,


Why?

 


Jessica W wrote:

I I've just closed the original account, but am still receiving the below message - can you assist?

 

"This number is being used by another account. Please provide a different number."


You are not allowed to have a new account. You'll have to close the new one and ask Upwork to recover the old one.

Avery's avatar
Avery O Community Manager

Hi Jessica, 


As Petra has noted, please know that users are not allowed to have more than one account on Upwork regardless of the old account being closed. I will go ahead and look into your account issue, and get back to you once I have more information. 

ETA: Hi Jessica, the team will reach out to you with more information about your account. 


~ Avery
Jessica's avatar
Jessica W Community Member

Any news on my account? My former account was under **Edited for community guidelines**

Bojan's avatar
Bojan S Community Manager

Hi Jessica,

 

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly as soon as possible.

 

Thank you for your patience.

~ Bojan
Upwork
Trever's avatar
Trever K Community Member

I am also having this problem

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Trever!

 

Looks like you were able to successfully verify your phone number. Feel free to follow up if you still need any assistance, we're here to help! 

~ Bojan
Upwork
Leo's avatar
Leo B Community Member

Hi all,

 

I'm currently trying to verify my phone number but no text seems to be coming through. Have tried different permutations (+44 7.. vs +44 07..) but no luck so far! Could I have some help with this?

 

Thanks in advance.

Goran's avatar
Goran V Retired Team Member

Hi Leo,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

~ Goran
Upwork
Leo's avatar
Leo B Community Member

Thanks Goran, I look forward to hearing from them.

Thanya's avatar
Thanya J Community Member

I'm not getting the verification code sent to my phone # - I've tried a different browser, cleared cookies, and no difference was made. Can someone contact me?

Bojan's avatar
Bojan S Community Manager

Hi Thanya,

 

One of our agents will reach out to you directly to assist you with your phone verification process.

 

Thank you! 

~ Bojan
Upwork