I didn't receive a text message verification code

[danielle_kress]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[daveyjonsies]

I am also experiencing this issue. I never received a text message.

[AveryO]

Hi Rachel, 

 A member of the Customer Support Team will reach out to you to assist you further with your phone verification. 

[upworkbre]

Hi,

I’m trying to complete my profile but I’m stuck on the phone verification step. When I click submit my number nothing happens. I’ve tried on my phone and PC as well and the same thing keeps happening.

[BojanS]

Thank you for reaching out to us, Breanna.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[mkiddie]

My phone number is being used by another account. I've logged in and created an upwork profile before, but I cannot figure out the username. How can I either 1) Figure out my old username and login. or 2) Create a new user profile with my cell phone #.

[BojanS]

Hi Melissa,

Please be reminded that Upwork does not allow users to have multiple accounts. Please click on my name and send me a PM with more information about your old account. I'll check that for you and assist you accordingly.

Thank you.

[a_alcover]

Hi there,
I am trying to complete my profile and I cannot because it says my cell phone number is associated with another account. How can we fix this?

[AleksandarD]

Hi Aida,

Thanks for reaching out to us. It seems that you have another account. Could you please send me a PM with the username and email address of your other account so that I check and assist you further?

Thank you.

[3dmodeler7206]

I am trying to complete the profile set up, but when I enter a phone number for text verfication nothing happens.  Can someone contact me to help get his completed?

[AleksandarD]

Hi Matt,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

Thank you.

[m_malsberry]

I have tried for 3 days to verify my phone but i will not recieve the code for some reason.  Any help with this issue?

[BojanS]

Thank you for reaching out to us, Mike.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[jeremiah-church]

Hi,

My personal phone number is in use by my past companies account - I haven't been able to get a hold of any of my previous colleagues to switch that phone number out.

I'm receiving the error: " This number is being used by another account. Please provide a different number." durring the onboarding workflow.

Any help is much appreciated.

[BojanS]

Thank you for reaching out to us, Jeremiah.

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

[sumo092076]

Dear Concern,

Good day. when i try to submit a proposal, attached error message shown. Please help me.

**Edited for community guidelines**

[BojanS]

Thank you for reaching out to us, Minhaj Ahmed.

One of our team members will reach out to you directly via a support ticket to assist you with this concern. 

[c_mccook]

this is so sad.

If one of the team could assist i'd be real pleased.

Cheers

[BojanS]

Hi Christopher,

One of our team members will reach out to you directly to assist you with your phone verification process. 

Thank you! 

[uysalserkan]

I am trying to verify myself but I am unable to send a verification code to my number, I tried many times but now it does not let me send a code anymore

[BojanS]

Hi Serkan,

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us!

[workinghard19]

I can’t verify my account as you won’t accept my phone number

[BojanS]

Hi Andrea,

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us. 

[malaxtom]

When I try to activate my phone verification, it says my number is associated with another account. I don't know what account it is referring to. 

[BojanS]

Thank you for reaching out to us, Jonathan.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[r_skingley]

Hello,

I tried registering my Mobile Number but got the message "You failed to verify this phone number. Please provide a different number."

This was due to the messages not arriving then many arriving at once and I didn't know which code to use.

Pleasd reset this so I can verify my phone number.

Thanks.