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I didn't receive a text message verification code

Moderator
Goran V Moderator Member Since: Mar 24, 2017
681 of 809

Hi Max,

 

I`m sorry about the incovience this had caused you.
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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Active Member
Max G Member Since: Jun 11, 2019
682 of 809

Cool, what ticket? How are you going to reach out to me? 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
683 of 809

Hi Max,

 

You can access your ticket section on this Link, thank you.


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Active Member
Daniel D Member Since: Jun 11, 2019
684 of 809

No matter what computer, browser or phone number I use, I cannot hit the "verify phone number" button after I put it in.

I click it and nothing happens, it doesn't even seem to register that the click happened.

Any help would be appreciated.

Thanks,

Daniel

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
685 of 809

Thank you for reaching out to us, Daniel.

 

One of our team members will reach out to you directly via support ticket to assist you with your phone verification process. 

~ Bojan
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Active Member
Courtney E Member Since: Jun 12, 2019
686 of 809

Hi, I am trying to get my phone number verified, but I am not receiving any texts with the 5 digit code. Any help with this matter would be greatly appreciated. Thanks!

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
687 of 809

Hi Courtney,

 

Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

~ Bojan
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Active Member
Andrew R Member Since: Jun 13, 2019
688 of 809

“You failed to verify this phone number. Please provide a different number.”

 

When I attempt to input my current number, I receive the same error above. I have tried clearing my cache, cookies, and using a different browser. Thanks in advance for the help!

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
689 of 809

Hi Andrew,

 

One of our agents will reach out to you directly to assist you with your phone verification number.

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Gail S Member Since: Jun 13, 2019
690 of 809

I have the same issue with a phone that does not receive texts (voice only).  Please advise.  Thanks!

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