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I didn't receive a text message verification code

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Active Member
Jessica W Member Since: Jan 16, 2019
61 of 2,352
Thank you, I'm sure you can understand my concern, with personal online
security being a priority.
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Active Member
Ian I Member Since: Feb 13, 2019
62 of 2,352

Hi, 

 

I am having the same issue, when I click the verify button it doesn't seem to do anything, are you able to help?

 

Thanks

Ian

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
63 of 2,352

Hi Ian,

 

One of our agents will reach out to you shortly to assist you further with your phone verification process, thank you for reaching out to us. 


~ Bojan
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Georgia R Member Since: Jul 22, 2019
64 of 2,352

Hi,

 

I still haven't recieved a verification code.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
65 of 2,352

Thank you for reaching out to us, Georgia.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.


~ Bojan
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Jennifer R Member Since: Feb 11, 2019
66 of 2,352

I did this and nothing changed.

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Donna M Member Since: Jul 11, 2019
67 of 2,352

I am having the same problem.  I've used different browsers, cleared out the cache and cookies, but I still have not received my code.  I even tried it on a different phone, but nothing.  I would like to finish off my account, but all tools lead to nowhere, and I would like to finish off my account.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
68 of 2,352

Hi Donna,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Michelle W Member Since: Mar 10, 2019
69 of 2,352

I have tried several times but still have not received a verification text for my telephone number.

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Lamont S Member Since: Dec 1, 2019
70 of 2,352

Hello having issue receiving code to my phone for verfication 

 

i tried clear cookies and cache already still nothing,  looking for help with this issue

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