I recently set up an account on UpWork and it asked for my phone number for verification, but it told me that it's being used by another account! I don't ever recall setting up an account before. Can anyone please help me get past this problem?
UPDATE: Nevermind.. I had a duplicate account. I delete it so the problem is fixed.
I tried to create a profile, got to the phone verification and it says my number is already in use. There are no steps to reset a number, or contact tech support to help with that. I've never had an account before. The only message about it has a broken link to 'create a ticket'. I can't do that.
I tried to delete the entire account, even if it is a scam and they have all my personal information and I can't do that becasue I never fully created my profile because my number couldn't be verified.
re: "Is this even real or did I just give a scam my address?"
You're asking if Upwork is a scam?
No. It is not a scam.
You got to a step where it asked for phone verification, and you found that your current phone number was said to be "already in use"?
Yes. That happens on rare occasions.
This happens for one of two possible reasons:
a) You have previously used this site, or a predecessor version of this site (such as oDesk).
b) Another person had an account. That person at that time had the same phone number that you have now.
re: "I tried to delete the entire account..."
That is not easily done at this point.
If you want to continue using Upwork, you will need to work with Customer Support in order to resolve the phone number issue. If you no longer want to use Upwork, then just remove any information you entered, and stop going to the Upwork.com site. Nothing bad will happen to you. If somebody else had your phone number once upon a time, and used it to create an account, then the account in question has THEIR personal information. Not yours. So it has nothing to do with you.