I didn't receive a text message verification code

[danielle_kress]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[akephartupw1]

Very frustrating.  I have been trying to finish up my profile for weeks.  I live in the US and have a US phone number.  The number is correct.  I have never received a text message. I feel like this is something that could be solved easily, but I haven't been able to find a support email address, phone number, or bot utility for addressing this important issue.

Please advise,

Andrew Kephart

[BojanS]

Thank you for reaching out to us, Andrew.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[cottonanni]

It seems like they do this purposefully because they are unwilling to invest in a support system where you can talk to a real human but instead invest in a web design to demotivate users into finding help. Simple questions are unable to be answered because they're tech/silicon valley minds can't comprehend that it requires a human element, bravery, and GOOD UX in order to build a great product. YES, sacrifice the scaling of money-making ventures because in the long run, obsessing over the satisfaction of your customers should be #1 but Upwork is a clear example of what not to do. The customer support system is almost like calling into an American Internet Service Provider.

I too am having the same frustrating issue just like everyone else here. I keep getting this error: 

 You failed to verify this phone number. Please provide a different number.

And when I provide a different number, the error repeats. WTF, Upwork? Please, for the love of all that is holy, can I get a human to contact me directly and provide this coveted "TICKET" that you can only seem to get when you participate in the "community". (what a load of crock)

But seriously, please help. This is frustrating and all this bad talk will go away if I can get some assistance.

[AleksandarD]

Hi Anni,

You can find the “Get Help” button at the bottom of every help article and the search results page. You can also get help from our chatbot by clicking the “Chat with Support Bot” button found in the help center. Additionally, you can send us a message on any official Upwork social media pages. You can find the links in the footer area of any Community page.

Regarding your request, one of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

[aly_woods]

So I started an account at some point and decided to finish opning a new account with different email but now my phone number is all tied up. I can't use verify either account because it says the number is already being used.

[BojanS]

Hi Aly,

Please be reminded that Upwork does not allow users to have multiple accounts. Please click on my name and send me a PM with more information about your old account. I'll check that for you and assist you accordingly.

Thank you.

[richard-custis]

Avery O: I am having the same problem as Patty. Can you call me with the verification code - at the number I entered into your system, or email me... Thanks, Richard W.

[BojanS]

Hi Richard,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

Let us know if the issue persists.

Thank you.

[rubyf3]

I am not receiving a text message verification code either, can someone please contact me about this, thanks - Ruby

[AleksandarD]

Hi Ruby,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[abderra7mane]

I'm having the same issue here. I didn't receive the text message, and when I try again it results in "number of attempts exceeded". Can you help me resolve the issue

[g_vasilevski]

Hi Abderrahmane,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

[swainwright]

I had an old account and accidently created it under a client account. So it sat for awhile. I got married and changed my name so I created a new account. I can't verify my cell number because it's tied to my old account. I went into the old account and closed it yesterday and today it is still saying my cell number is linked to another account. Help!

[AleksandarD]

Hi Stefanie,

Please note that due to our Community settings, new users will need to wait up to 2 hours in order to have the option to send private messages. After your Community rank updates from 'New Forum Member' to 'Active Member', please send me a PM with the username or email address of your old account so that I can check and assist you further with your request.

Thank you.

[swainwright]

**Edited for Community Guidelines** is the email for my old account.

Thank you for your help

[AleksandarD]

Hi Stefanie,

One of our team members will reach out to you directly via a support ticket to assist you further with verifying your phone.

Thank you.

[k-nette]

I am trying to verify my phone number for a new Upwork account, but my current phone number is attached to an older account. I recently deleted the older account, but the system still believes that phone number is attached, making me unable to verify this new account with my current phone number. Is there any way to disassociate my phone number from the old account? Thank you!

[AleksandarD]

Hi Kyrie,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[howard-latanya]

Hello,

I am new to Upwork and am trying to complete my profile. When I get to the step to verify my phone number through text, I keep getting the "you failed to verify your phone number," even though I have typed in my phone number.  Will someone please assist with this issue?

Thanks

LaTanya

[JoanneP]

Hi LaTanya,

One of our team members will reach out to you via a support ticket and assist you directly. Thank you!

[jonbostonma]

I'm having the same issue. I have used Chrome and Safari for browsers.

[AleksandarD]

Hi Jonathan,

I'm sorry for the inconvenience this has caused you. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

[AveryO]

Hi Nicole, 

A member of the Customer Support Team will reach out to you to assist you with your concern.

[uddin-jahir]

Hi there.

I am new member here.

I just tried to set my phone security several times.

But I didn't any code on my phone.

So I used my second phone, also can not do it.

Now I got the limitation.

Could you help me?

Thanks.