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I didn't receive a text message verification code

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
71 of 2,896

Thank you for reaching out to us, Sara.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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Active Member
Thomas C Member Since: Mar 12, 2020
72 of 2,896

I just created my profile, and am unable to continue because I never receive the verification text code.  My number is entered correctly.  I tried the resend until that choice disappeared.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
73 of 2,896

Hi Thomas,

 

I checked and it looks like you already successfully verified your phone number. Feel free to reach back to us if you still need any assistance, we're here to help!

 

Thank you!


~ Bojan
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Active Member
Frozen F Member Since: Apr 26, 2020
74 of 2,896

phone verification not received problem

i try to resent it but it's stuck in this position 

 

**edited for Community Guidelines**

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
75 of 2,896

Hi Frozen, 

 

A member of the Customer Support Team will reach out to you to assist you with your concern. 


-Avery
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Active Member
Mathew V Member Since: Jul 28, 2020
76 of 2,896

Try to finish profile setup. I didnot receive a text message verificaiton code while entering phone number

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
77 of 2,896

Hi Mathew,

 

We'll have one of our agents reach out to you to assist you with your phone verification process.

 

Thank you for reaching out to us. 


~ Bojan
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Jessica W Member Since: Jan 16, 2019
78 of 2,896

Same issue as previous posters, have not recieved verification code, using Chrome on a Mac and have cleared cookies, tried re-sending twice, and nothing. Why is this verification code necessary? Seems like it would only be necessary if you were selling contact information? 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
79 of 2,896

Hi Jessica, 

To help protect our users and our site, every interaction goes through a Security Verification Process, and the phone verification is one step in doing this. 

I'll have a member of the Customer Support Team reach out to you through email to assist you further with your phone verification. 


-Avery
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Active Member
Jessica W Member Since: Jan 16, 2019
80 of 2,896
Thank you, I'm sure you can understand my concern, with personal online
security being a priority.