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I didn't receive a text message verification code

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Active Member
Georgia R Member Since: Jul 22, 2019
81 of 2,752

Hi,

 

I still haven't recieved a verification code.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
82 of 2,752

Thank you for reaching out to us, Georgia.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.


~ Bojan
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Active Member
Jennifer R Member Since: Feb 11, 2019
83 of 2,752

I did this and nothing changed.

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Active Member
Donna M Member Since: Jul 11, 2019
84 of 2,752

I am having the same problem.  I've used different browsers, cleared out the cache and cookies, but I still have not received my code.  I even tried it on a different phone, but nothing.  I would like to finish off my account, but all tools lead to nowhere, and I would like to finish off my account.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
85 of 2,752

Hi Donna,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Michelle W Member Since: Mar 10, 2019
86 of 2,752

I have tried several times but still have not received a verification text for my telephone number.

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Active Member
Lamont S Member Since: Dec 1, 2019
87 of 2,752

Hello having issue receiving code to my phone for verfication 

 

i tried clear cookies and cache already still nothing,  looking for help with this issue

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
88 of 2,752

Hi Lamont,

 

We'll have one of our team members reach out to you via support ticket and assist you directly with your phone verification. Thank you!


-Joanne
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Active Member
Catherine P Member Since: Mar 26, 2020
89 of 2,752

I did all these things, and the phone verification code is still not working for me. 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
90 of 2,752

Hi Catherine, 

A member of the Customer Support Team will reach out to you to assist you further with your concern. 


-Avery
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